Ultrasound Clinical Specialist- EMEA

Johnson & Johnson Co.; Madrid; On-site; EUR 46,000 - 73,000; Full time

Job summary

Johnson & Johnson MedTech is seeking an Ultrasound Clinical Account Specialist for Cardiac Imaging & Structural Heart in Madrid. You will provide expert clinical support for AcuNav and NUVISION catheters, drive ICE adoption, and partner with regional sales managers to expand the structural heart portfolio.

Role requires 5+ years in the field, strong ultrasound knowledge, and the ability to travel across EMEA up to 60%.

Qualifications

• BA/BS degree and 5+ years of professional work experience.
• 3+ years of experience in clinical echocardiography or support of medical devices in structural heart procedures.
• Experience in interventional cardiology and healthcare environments is preferred.

Responsibilities

• Provide clinical product and technical assistance and training to IC physicians and staff on AcuNav and NUVISION catheters for structural heart procedures.
• Educate customers on the value of AcuNav and NUVISION and provide in-service trainings to demonstrate ICE benefits in workflow.
• Use consultative selling to identify sales opportunities within accounts and drive adoption of ICE.
• Collaborate with EP commercial teams and marketing to align strategies and ensure timely deployment of sales plans.
• Maintain updated knowledge of product instructions for use, best practices, and literature to support customer needs.

Skills

Customer Centricity

Customer Effort Score

Goal Attainment

Innovation

Market Expansion

Market Research

Problem Solving

Product Knowledge

Sales Engineering

Solutions Selling

Sustainable Procurement

Vendor Selection

Education

BA/BS degree

Job description

Job Function

MedTech Sales

Job Sub Function

Technical Sales – MedTech (Commission)

Job Category

Professional

All Job Posting Locations

Madrid, Spain

Job Description

Johnson & Johnson MedTech, Electrophysiology, is seeking an Ultrasound Clinical Account Specialist, Cardiac Imaging & Structural Heart. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Fueled by innovation at the intersection of biology and technology, we are developing the next generation of smarter, less invasive, more personalized treatments. Are you enthusiastic about improving and expanding the possibilities of Cardiovascular? Ready to join a team that is reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, stroke, and structural heart. You will join a proud heritage of continually elevating standards of care for stroke, heart failure, and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

Purpose

The Ultrasound Clinical Account Specialist (UCAS) Structural Heart is accountable to partner with the different Regional Sales Managers (RSM) and Sales Territory to achieve sales goals in the assigned territory by providing technical and clinical support of interventional cardiologists (IC) using AcuNav™ and NUVISION™ as we drive adoption of 2D and 4D intracardiac echocardiography in structural heart procedures and market share growth. The UCAS is also responsible for developing the structural heart imaging market within their territory by identifying new procedural opportunities, expanding ICE adoption into new IC programs, and driving transition from TEE-dependent workflows toward ICE-guided procedures. The UCAS is responsible for building and maintaining mutually beneficial relationships with physicians, hospital and Cath lab staff, and key opinion leaders to grow and develop business. The UCAS partners directly with the local Marketer Manager and Local EP Business Lead to ensure alignment and coordination of activities to meet business objectives. This role is pivotal in developing and executing strategic sales plans, fostering strong customer relationships, and ensuring operational excellence. The primary focus of this role is to lead the commercial "pivot" from TEE-dependent procedures to ICE (Intracardiac Echocardiography) as the imaging modality of choice. By integrating Johnson & Johnson’s Credo and Leadership Imperatives, the Ultrasound Clinical Account Specialist will inspire the local team to deliver exceptional results, uphold the highest standards of compliance, and make a meaningful impact on patient outcomes and workflow efficiencies in the field of structural heart. This role sits adjacent to Electrophysiology and is pivotal to expanding J&J’s leadership in Interventional Cardiology and Structural Heart.

Functional Responsibilities

• Provide expert clinical product and technical assistance and training and case support to IC physicians and staff on the effective use of AcuNav™ and NUVISION™ catheters in structural heart procedures.
• Educate all customers who interface with structural heart patients on the value and optimized of AcuNav™ and NUVISION™ catheters by providing technical and clinical information and in-service trainings – thus amplifying the value proposition of intracardiac echocardiography (ICE) in structural heart workflow.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of Ultrasound solutions and facilitate contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Partners with Business Managers, doctors, and Cath lab administrators to set up equipment evaluations and facilitate solutions to issues in a timely manner.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e., EP CAS and other ULS CAS), as well as support personnel (i.e., Marketing, EMEA).
• Stay current on company products instructions for use (IFU), best practices, and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new EP commercial team members as requested.
• Perform other duties assigned as needed.
• Serves as a source of information and support to pod members and internal partners in identifying trends, understanding competitive conditions, and sharing knowledge of best practices within the marketplace.
• Leverages J&J business partners (cross functionally and across business units) within customer accounts and overlapping geographies to maximize the use of resources and increase business outcomes.
• Responsible for communicating business related issues or opportunities to next management.
• Adheres to all Company guidelines related to Health, Safety and Environmental practices.
• Ensure that all resources needed to meet Company guidelines are available and in good condition.
• Proactively ensures personal, pod and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Organizes and completes administrative responsibilities efficiently, including timely completion of compliance training, submission of expense reports, samples reporting and other requests and assignments.
• Meets Company quality standards and established deadlines.
• Maintain company vehicle safety protocols (Safe Fleet) in accordance with all company guidelines.
• Stays current in emerging technology and techniques and all aspects of company new product launches and competitive entries.
• Responsible for communicating business-related issues or opportunities to next management level.
• Stay current on industry best practices and emerging technologies in interventional cardiology and structural heart.
• Actively collaborate with EP commercial team(s) on adoption plans from targeting (constructive collaboration identification) to implementation, to ensuring we cross support one another as needed.

Qualifications

• Minimum of a BA/BS, combined with a minimum of 5 years professional work experience.
• Minimum of 3 years of experience in clinical echocardiography lab and/or experience working in support of medical devices in structural heart procedures.
• Notably, TAVI, LAAO, M/T TEER, TTVR, PFO, ASD) is preferred.
• Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements, and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• Breadth and depth relationships within interventional cardiologists.
• Strong analytical, project management, and communication skills.
• Experience working in a matrixed organization and collaborating across functions.
• Knowledge of healthcare regulations and compliance requirements.
• Self-starter able to solve problems in high-pressure environments.

Physical working conditions / requirements

• Exempt position requiring the ability to establish effective work schedule that accommodates frequent disruptions to routines and flexible work hours in accomplishing objectives.
• Must have and maintain advanced knowledge of healthcare industry, medical device industry, disease states, and therapeutic and institutional trends.
• Must successfully complete Company training programs.
• Must have valid driver’s license in the state of residence, advanced computer skills, and the ability to multitask without direct oversight of manager.
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e., lead aprons), and willing to work variable hours to meet patient needs.
• Field-based work requires driving, walking, and use of phone and computer.
• Ability to manage multiple projects and deadlines in a demanding environment.
• Willingness to travel across EMEA as required (up to 60%).
• Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, long-term incentive, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans.

Additional Information

Additional information can be found through the link below. For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Required Skills

• Customer Centricity
• Customer Effort Score
• Goal Attainment
• Innovation
• Market Expansion
• Market Research
• Problem Solving
• Product Knowledge
• Sales Engineering
• Solutions Selling
• Sustainable Procurement
• Vendor Selection

Preferred Skills

• Customer Centricity
• Customer Effort Score
• Goal Attainment
• Innovation
• Market Expansion
• Market Research
• Problem Solving
• Product Knowledge
• Sales Engineering
• Solutions Selling
• Sustainable Procurement
• Vendor Selection

Compensation

The anticipated base pay range for this position is: €45,800.00 - €72,795.00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. *This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Company Culture

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.