TUI Contact Centre Agent | Swedish Speaking | Local Residents S26

TUI; Palma de Mallorca; A distancia; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

A leading travel company is seeking a skilled professional for a customer support role in Palma de Mallorca. The ideal candidate will be bilingual in English and Swedish and will thrive in a dynamic, tech-savvy environment. Responsibilities include assisting guests via phone and online channels, and using AI technology to resolve issues efficiently. This position offers a competitive salary starting at 21,300€ gross/year and additional benefits including remote work and training opportunities.

Servicios

Variable monthly payment based on targets

Access to TUI Learning Hub

Complimentary access to wellbeing resources

Participation in charity initiatives

Formación

• Must be organized and adaptable under pressure.
• Confident in resolving customer issues across various channels.
• Comfortable working with AI tools and retaining detailed product knowledge.

Responsabilidades

• Provide support to guests contacting via phone, email, and online messaging.
• Use AI technology to deliver effective support and resolve issues.
• Work alongside global suppliers to ensure guest satisfaction.

Conocimientos

Fluent in English

Fluent in Swedish

Customer service skills

Tech-savvy

Adaptability

Descripción del empleo

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Swedish& English,plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on permanent contracts, multiple permanent career development opportunities.
• You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the "TUI Care Foundation" Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in both English and Swedish, ready to support customers across languages with clarity and care.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.