TS Sales Iberia- VP Trade Sales Account Manager

ING; Madrid; Presencial; EUR 80.000 - 110.000; Jornada completa

Descripción de la vacante

A leading financial institution in Madrid is looking for a TS Sales Iberia VP Trade Sales Account Manager. This role requires managing a portfolio of Trade clients across Spain and Portugal, with responsibilities including client relationship management, compliance, and operational excellence. The ideal candidate has proven experience in a similar role and is fluent in both Spanish and English. Competitive benefits and a flexible remuneration model are offered.

Servicios

Flexible remuneration model

Health and life insurance

Company shuttle to office

Well-being programmes

Formación

• Proven experience managing complex client relationships internationally.
• Strong commercial drive with risk awareness and credit judgement.
• Excellent communication skills at all levels.

Responsabilidades

• Manage a portfolio of Wholesale Banking Trade clients.
• Grow income from existing relationships.
• Act as primary contact for client escalations.
• Ensure compliance with KYC guidelines.

Conocimientos

Client relationship management

Risk awareness

Analytical skills

Interpersonal communication

Organizational skills

Descripción del empleo

TS Sales Iberia - VP Trade Sales Account Manager

Overview

As a TS Sales Iberia VP Trade Sales Account Manager (TSAM) you will hold the end-to-end responsibility for managing a portfolio of Trade clients in the Spanish and Portuguese market. Acting as the primary point of contact you will ensure seamless operational execution and relationship stewardship, driving consistency, scalability and successful delivery of ING’s full Trade Solutions offering.

Key Responsibilities (English)

• End-to-end responsibility for servicing a portfolio of Wholesale Banking Trade clients.
• Grow the income of your portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships.
• Serve as the primary contact for your portfolio of Clients and act as an escalation point for any incident or mismatches in the daily operational tasks and settlements.
• Responsibility for structuring and implementing the operational setup for new Trade transactions, including onboarding of buyers and suppliers and refining the technical interface to ensure smooth automated daily processing.
• Collaborate closely with the ING Hubs to drive operational excellence and ensure consistent high-quality execution across Trade processes.
• Participate in deal teams for new Trade client pitches and contribute to Request for Proposals (RfPs) to increase TS income.
• Proactively conduct client reviews, monitor client revenues and visit clients to discuss program performance, supplier onboarding campaigns or any other Trade related business.
• Ensure appropriate communication with all internal stakeholders.
• Fluent in both Spanish and English (verbal and writing).
• Ensure compliance with Know Your Client (KYC) guidelines.
• Identify and act upon process improvement opportunities.

Funciones y responsabilidades (Español)

• Responsabilidad de principio a fin en la atención de una cartera de clientes de Trade de Wholesale Banking trabajando estrechamente con nuestro Trade Sales Centre of Expertise Team y nuestro equipo central de Operaciones.
• Incrementar los ingresos de tu cartera respectiva; ingresos por comisiones de TS y Net Interest Income (NII) aprovechando las relaciones existentes.
• Servir como contacto principal para tu cartera de clientes y actuar como punto de escalado ante cualquier incidente o discrepancia en las tareas operativas diarias y liquidaciones.
• Responsabilidad en la estructuración e implementación del setup operativo para nuevas transacciones de Trade incluyendo onboarding de compradores y proveedores refinamiento de la interfaz técnica (formatos) así como del setup operativo para garantizar un procesamiento diario fluido y automatizado.
• Colaborar estrechamente con los ING Hubs para impulsar la excelencia operativa y asegurar una ejecución consistente y de alta calidad en los procesos de Trade.
• Participar en deal teams para presentaciones a nuevos clientes de Trade y contribuir a Request for Proposals (RfPs) para aumentar los ingresos de TS.
• Realizar revisiones proactivas con clientes monitorizar ingresos y visitar clientes para discutir el rendimiento del programa campañas de onboarding de proveedores u otros asuntos relacionados con Trade.
• Asegurar una comunicación adecuada con todas las partes interesadas internas.
• Fluidez en español e inglés (oral y escrito).
• Asegurar el cumplimiento de las directrices de Know Your Client (KYC).
• Identificar y actuar sobre oportunidades de mejora de procesos.

Qualifications (English)

• Proven experience managing complex client relationships across international and multi-market environments with a strong focus on delivering value in Trade Solutions and Transaction Services space.
• Strong commercial drive paired with sound risk awareness, credit judgement, analytical skills and understanding of Wholesale Banking.
• Deep understanding of operational workflows, scalable transaction banking systems and account management best practices including familiarity with ING Wholesale Banking (Trade) infrastructure.
• Excellent interpersonal and communication skills with the ability to engage effectively across seniority levels and maintain strong internal and external stakeholder alignment.
• Self‑motivated and organized with the ability to prioritize tasks, take ownership and work effectively in a deadline‑driven environment.
• A proactive team player with a positive attitude eager to learn, share knowledge and contribute to a cohesive and client‑focused team culture.

Qué es lo que buscamos (Español)

• Experiencia demostrada en la gestión de relaciones complejas con clientes en entornos internacionales y multimercado con un fuerte enfoque en aportar valor en el ámbito de Trade Solutions y Transaction Services.
• Fuerte impulso comercial combinado con una sólida conciencia del riesgo, criterio crediticio, habilidades analíticas y comprensión de Wholesale Banking.
• Profundo conocimiento de los flujos operativos, sistemas escalables de banca transaccional y mejores prácticas de gestión de cuentas, incluyendo familiaridad con la infraestructura de ING Wholesale Banking (Trade).
• Excelentes habilidades interpersonales y de comunicación, con capacidad para interactuar eficazmente en todos los niveles de jerarquía y mantener una sólida alineación con las partes interesadas internas y externas.
• Persona organizada y con iniciativa, capaz de priorizar tareas, asumir responsabilidades y trabajar eficazmente en un entorno con plazos ajustados.
• Espíritu de equipo proactivo, con actitud positiva, ganas de aprender, compartir conocimientos y contribuir a una cultura de equipo cohesionada y centrada en el cliente.

What We Offer (Benefits)

Benefit summary

• Flexible remuneration model with tax‑advantaged options and access to additional services such as childcare, transport card, training aids.
• Company shuttle to ING Madrid office (6 routes).
• Insurance coverage: health and life insurance for employees and families.
• Special banking benefits including favorable credit and mortgage conditions after 6 months of employment, and pension plan after 1 month.
• Well‑being programmes: 360º employee care, on‑site physiotherapy, gympass, professional athlete clinics.
• Employee networks: Rainbow Lions (LGBTQI), Leonas & RIÑG.
• International remote work program.

Get to Know Us

We are a team of over 1,700 people sharing a single mission: to help our clients create a better future by providing them with the necessary tools. Our fully digital bank is committed to diversity, inclusion, innovation, and sustainability.

Required Experience: Executive level. Key Skills: Economics, Feed, DCA, Dcom, ABAP, Audio Visual. Employment Type: Full‑Time. Vacancy: 1.