Travel Tech Product & Support Specialist

Hbx Group; España; Presencial; EUR 30.000 - 46.000; Jornada completa

Descripción de la vacante

HBX Group, a leading travel technology provider, is seeking a Product Support Specialist for its Product Operations team. You will resolve technical issues, analyze data with Kibana, and collaborate with hotel clients across the globe to optimize our Online Check-in and related tools.

Join a fast-evolving hospitality tech environment where you’ll drive faster resolutions, document processes, and train clients on best practices while working with Zendesk, JIRA, and multiple hotel platforms.

Formación

• Previous experience in technical support, IT customer service, or SaaS environments.
• HTML (basic/intermediate)
• JSON (structure and validation)
• XML - TXT (structure and validation)
• Tools: Kibana (Dashboard & Discover), Bruno, Zendesk, JIRA, Microsoft 365, FileZilla, etc
• Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotel (valued)
• High level of Spanish (spoken and written)
• Intermediate to high level of English (spoken and written).

Responsabilidades

• Resolve technical and functional issues reported by clients.
• Contribute to continuous improvement of the support model, hotel care and tool usage.
• Help reduce resolution times and enhance service quality.
• Handle requests from receptionists, hotel managers and IT teams.
• Perform rigorous analysis to offer well-founded diagnoses with clear communication.
• Manage tickets and incidents via Zendesk.
• Use Kibana to analyze system behavior (Dashboard and Discover).
• Escalate issues to development via JIRA with well-documented notes.
• Review configurations involving HTML structures within our tools.
• Guide and support clients in technical processes and correct tool usage.
• Monitor product workflows to ensure expected performance.

Conocimientos

Technical support

IT customer service

SaaS environments

Problem solving

Communication

Herramientas

Kibana

Zendesk

JIRA

Bruno

Microsoft 365

HTML

JSON

Descripción del empleo

HBX Group, a leading travel technology provider, is seeking a Product Support Specialist for its Product Operations team. You will resolve technical issues, analyze data with Kibana, and collaborate with hotel clients across the globe to optimize our Online Check-in and related tools.

Join a fast-evolving hospitality tech environment where you’ll drive faster resolutions, document processes, and train clients on best practices while working with Zendesk, JIRA, and multiple hotel platforms.