Hospitality Tech Support Specialist | SaaS & Ops

Hbx Group; Cuenca; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training

International clients

Collaborative environment

Descripción de la vacante

HBX Group is seeking a Product Support Specialist to join the Product Operations team. You will resolve technical and functional issues reported by clients, contribute to improving support models, and help ensure smooth hotel tech workflows, including Online Check-in and related services.

The role focuses on analytical reasoning, clear communication, and collaborative problem solving. You will handle requests from hotel staff and IT teams, analyze issues with logs, and escalate when necessary,

Formación

• Experience in technical support, IT customer service, or SaaS environments.
• Basic to intermediate HTML, JSON structures, and XML understanding.
• Ability to read and interpret logs and API errors clearly.
• Strong written communication and empathy for non-technical users.

Responsabilidades

• Manage tickets and incidents via Zendesk with clear, documented follow-up.
• Analyze logs and errors to provide initial technical diagnoses.
• Review configurations and interactions between PMS and our services.
• Escalate issues to development teams via JIRA when needed.
• Guide clients through technical processes and ensure correct tool usage.

Descripción del empleo

HBX Group is seeking a Product Support Specialist to join the Product Operations team. You will resolve technical and functional issues reported by clients, contribute to improving support models, and help ensure smooth hotel tech workflows, including Online Check-in and related services.

The role focuses on analytical reasoning, clear communication, and collaborative problem solving. You will handle requests from hotel staff and IT teams, analyze issues with logs, and escalate when necessary,