Técnico / a de Soporte VIP (Videoconferencia Cisco, Microsoft)

GMV; Tres Cantos; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading engineering and innovation company in Tres Cantos is seeking a VIP Support Technician to provide on-site and remote support for VIP users. The role involves managing Cisco videoconferencing systems, resolving incidents in Microsoft environments, and participating in cybersecurity projects. Ideal candidates should have strong technical knowledge and a high level of English proficiency. The position offers a hybrid working model with benefits like a wellbeing program and competitive compensation.

Servicios

Health, dental, and accident insurance

Free fruit and coffee

Physical, mental, and financial health training

Competitive compensation reviews

Flexible working hours

Formación

• Experience in installation, configuration, and support of Cisco videoconferencing systems.
• Ability to resolve hardware and software incidents in the workplace.
• Knowledge of Microsoft environments including Windows, Office 365, and basic Active Directory management.
• Understanding of LAN/WiFi networks and firewalls.
• Experience in using ticketing and monitoring tools for incidents.

Responsabilidades

• Provide on-site and remote support to VIP users.
• Manage and maintain Cisco videoconferencing systems.
• Collaborate with the IT support team to resolve incidents in Microsoft environments.
• Participate in cybersecurity projects involving networks and firewalls.

Conocimientos

Cisco videoconferencing systems installation and support

Hardware and software incident resolution

Microsoft environments knowledge

Basic knowledge of LAN/WiFi networks and firewalls

Experience with ticketing tools

Fluent English

Descripción del empleo

VIP Support Technician (Cisco Videoconferencing, Microsoft)

Do you enjoy solving complex technical problems to find the best solution? If you're not familiar with us yet, we're an engineering and innovation company working in various sectors, including ICT. We're reinventing how we compete and develop by integrating the most advanced techniques.

You will join our talented and enthusiastic team, working for one of our main clients. Your role will involve providing on-site and remote support to VIP users, managing and maintaining Cisco videoconferencing systems, and collaborating with the IT support team to resolve incidents in Microsoft environments.

But that's not all! You will also have the opportunity to participate in other projects related to cybersecurity involving networks and firewalls.

DO YOU WANT TO BE PART OF OUR TEAM?

To be eligible for this position, you should have the following knowledge and experience:

• Cisco videoconferencing systems: installation, configuration and support in executive environments.
• Resolution of hardware and software incidents in the workplace (laptops, peripherals, printers).
• Knowledge of Microsoft environments: Windows, Office 365, Outlook, Teams and basic Active Directory management.
• Networks and security: basic knowledge of LAN / WiFi networks and firewalls.
• Experience with ticketing and monitoring tools for incident management and tracking.

High level of English, both spoken and written.

WHAT DO WE OFFER?

Hybrid

Working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country?

We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation and discount on brands.

Wellbeing program :

Health, dental and accident insurance; free fruit and coffee, physical, mental and financial health training, and much more!