TECHNICIAN SERVICE PLANNER

Schneider Electric; Cataluña; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a Service Planner to schedule Field Service Representatives and external partners, ensuring timely customer service for assessments, startups, and maintenance visits.

The role connects customers with internal teams and partners, validates time, materials, and expenses, and supports service profitability. Spanish fluency and strong organizational skills are essential.

Formación

• Fluent Spanish and intermediate English are required.
• 3-5 years equivalent experience in a related field.
• Strong time management and multitasking abilities.

Responsabilidades

• Optimise FSR allocated time and schedules to service customers promptly.
• Apply Level 2 technical guidelines to ensure high quality service.
• Schedule maintenance visits and audits with Project/Enterprise teams.
• Manage external partner services and ensure timely delivery.
• Coordinate parts, orders, and keep customer data updated.

Conocimientos

Fluent Spanish

Intermediate English

Time management

Multitasking

Customer service

MS Excel

MS Word

Communication skills

Educación

UPS qualification (FP, Bachelor, professional certificates)

Descripción del empleo

Do you dare to lead the digital transformation to create a more sustainable world??

Schneider Electric - We are your Energy Technology Partner.

We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPAC T (Inclusion, Mastery, Purpose, Action, Curiosity, Teamw ork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

As the Service Planner your role is to schedule Schneider Field service representatives & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.

You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients’ needs. You will validate time, materials & expenses reported by internal FSR /external Service Partners required in the service process.

Essential Functions

• Optimise FSR allocated time and schedules to provide service to our customers in a timely fashion
• Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
• Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department
• Manage external partners services (quality, time etc)
• Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
• Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
• Manage internal and external orders
• Monitor the operational margin during service execution to ensure the aligment with the margin defined in the original offer. Escalate potential deviations to the appropriate stakeholders to enable timely corrective actions and protect the operation's profitability.

What qualifications will make you successful for this role?

• Technical qualification related to UPS (FP, Bachelor, Professional certificates). Knowledge in BacNet, MODBUS, EBO, HVAC & DALI.
• 3-5 years equivalent experience in a related field.

Knowledge & Skills – Required:

• Strong computer skills such as word, excel, email etc.
• Written - ability to communicate in a clear and concise manner with internal and external customers.
• Fluent Spanish and intermediate English are mandatory.
• Strong time management skills
• Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
• Detail oriented and able to meet deadlines
• Good problem solving skills
• Able to work both independently and as part of a team
• Tactful and effective at dealing with difficult customers who need our support

Other Key Considerations

• Adhere to all Health and Safety directives – our safety first culture means we can all work securely!
• Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.
• Maintain a professional and flexible attitude towards the company and its customers.
• Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!

What We Offer

• Opportunity to be part of a global leader in sustainability and energy management
• A purpose-driven culture focused on Impact, Inclusion, and Empowerment
• Continuous learning and career development opportunities

Let us learn about you!