Technical Training Program Manager

Elastic; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Training Program Manager to enhance its education program for support engineers. The candidate will analyze training gaps and collaborate with subject matter experts to create impactful learning materials. This role offers a unique opportunity to influence the training landscape within the support organization, ensuring that resources are available to optimize engineer performance.

Formación

• Proven experience in training program management, especially in technology sectors.
• Strong analytical skills to identify training gaps through data analysis.
• Ability to work closely with diverse teams across regions.

Responsabilidades

• Identify training gaps through analysis of case volume and customer feedback.
• Collaborate with regional leaders to tailor training for specific needs.
• Design and deliver engaging learning experiences.

Conocimientos

Training program development

Content creation

Data analysis

Collaboration with SMEs

Proficiency in eLearning tools

Educación

Relevant degree in Education, Communications, or related field

Herramientas

Seismic

LEAi

Descripción del empleo

We’re looking for a Training Program Manager to join our Global Support team at Elastic. This brand-new role will play a key part in shaping how we train, enable, and develop our support engineers worldwide. You’ll identify knowledge gaps by analyzing case volumes and customer escalation data for trends, and design impactful training programs to strengthen product expertise across the team.

Partnering with subject matter experts (SMEs), you’ll build engaging content, using appropriate tools available with Elastic, while organizing, scheduling and coordinating enablement sessions delivered by SMEs. You’ll also manage our enablement content within Seismic, ensuring that our support organization has access to the right learning resources when they need them.

This is an exciting opportunity to have a direct impact on the growth of our education program, improve customer experience, and enable the success of our global support engineering organization.

Identify training gaps across the global Support Engineering team through analysis of case volume, escalation data, customer feedback, and internal assessments.

Work closely with the 3 regional leaders of Support in Americas, EMEA & APJ to identify region specific training and skill development requirements

Collaborate with SMEs to design, develop, and deliver new learning experiences (workshops, videos, eLearning, and instructor-led training).

Partner with content developers, where available and / or use LEAi tool to create scalable, high-quality training modules.

Improve and maintain existing training content—including on-demand courses, video content, and live training—resolving issues and enhancing learner experience.

Leverage Seismic (our enablement platform) to manage, deliver, and track training programs.

Stay up to date with the latest developments in the Elastic Stack, fostering a culture of continual improvement and knowledge sharing.

Hands‑on experience with Seismic or similar enablement platforms or with content development tools.

~ Proven technical foundation with past experiences in creating training programs for technology companies.