Technical Support Specialist - French-English

sonnen Spain; Madrid; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A prominent renewable energy company in Madrid seeks a skilled technician to manage partner inquiries and provide technical support for battery storage systems. Candidates should have expertise in the solar industry, excellent communication skills, and customer focus. The role includes both remote and on-site diagnostics and the organization of training for partners. Fluency in Spanish and English is required, along with experience with CRM systems.

Formación

• 3+ years of experience in the solar industry (inverters, storage).
• Expertise in energy storage and renewable energy.
• Experience with case/ticketing systems.

Responsabilidades

• Handle partner inquiries about battery storage systems via various channels.
• Conduct remote and on-site technical diagnosis of systems.
• Plan assignments for service technicians.
• Organize and execute technical trainings for partners.
• Provide feedback on service processes.

Conocimientos

CRM systems knowledge

Problem-solving

Communication skills

Customer focus

Teamwork

Fluent in Spanish

Fluent in English

Educación

Technical studies or training

Descripción del empleo

What you will do to help drive energy transition :

Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails

Remote technical diagnosis of the performance of the battery storage systems and charger

On-Site technical diagnosis and support of the battery storage systems and charger

Plan on-site assignments for service technicians for fault clearance and maintenance.

Provide continuous feedback on service processes as well as proposals for improvement.

Organization and execution of technical trainings for sonnen partners

Spare Parts Management for local stocks

Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics

What you will need on that journey :

• You have a technical studies / training with several years of relevant professional experience in the mentioned tasks.
• You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy.
• You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills.
• You bring experience with CRM systems and case / ticketing systems.
• You havea customer and service focus, team skills, and social competence.
• You are, preferably, a native Spanish speaker and are fluent in English(additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)