Technical Support Representative (German / Dutch / Italian)

sonnen Spain; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading renewable energy company is seeking a technical support specialist for battery storage systems in Madrid. You will handle partner inquiries, conduct technical diagnosis, and organize training sessions. Ideal candidates will have over 3 years of experience in the solar industry, excellent problem-solving skills, and be fluent in Spanish and English. This position is critical for enhancing customer satisfaction and technical service in the energy sector.

Formación

• Technical studies/training with relevant professional experience.
• 3+ years expertise in the solar industry (inverters, storage).
• Fluent in Spanish and English; additional languages are a plus.

Responsabilidades

• Handle partner inquiries regarding battery storage systems.
• Provide remote and on-site technical diagnosis.
• Organize technical trainings for partners.

Conocimientos

Technical problem solving

Excellent communication skills

Customer service focus

Team skills

Fluent in English

Experience with CRM systems

Educación

Technical studies/training

Herramientas

Salesforce

Descripción del empleo

What you will do to help drive energy transition :

Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails

Remote technical diagnosis of the performance of the battery storage systems and charger

On-Site technical diagnosis and support of the battery storage systems and charger

Plan on-site assignments for service technicians for fault clearance and maintenance.

Provide continuous feedback on service processes as well as proposals for improvement.

Organization and execution of technical trainings for sonnen partners

Spare Parts Management for local stocks

Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics

What you will need on that journey :

• You have a technical studies / training with several years of relevant professional experience in the mentioned tasks.
• You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy.
• You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills.
• You bring experience with CRM systems and case / ticketing systems.
• You havea customer and service focus, team skills, and social competence.
• You are, preferably, a native Spanish speaker and are fluent in English(additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)