Technical Support L3 - Argentina Only

ScaleUp; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción del empleo

Technical Support L3 - Argentina Only

Our client is looking for a proactive and tech-savvy Technical Support L3 professional to join their global team. This role is with an innovative software and AI resources company that helps organizations build intelligent, customer-focused support operations.

You’ll be the go-to expert for complex technical issues, working closely with Product and Engineering teams to resolve escalations, improve processes, and enhance the customer experience.

Key Responsibilities

• Provide advanced (Level 2/3) technical support via email, chat, and phone.

• Troubleshoot and analyze HAR files, console logs, SQL queries, and product performance issues.

• Collaborate with Product and Engineering teams to resolve bugs and feature requests.

• Document solutions, update internal knowledge bases, and create customer-facing resources.

• Manage escalations and ensure clear, proactive communication with customers.

Requirements

• Based in Argentina (mandatory)

• Advanced or native English (written & spoken)

• 3+ years in Level 3 technical support, ideally within a SaaS or software company.

• Hands‑on experience with JIRA Service Management / Atlassian tools.

• Strong analytical, problem‑solving, and communication skills.

• Availability for a full‑time remote role (40 hours/week), working a 6:30 AM Buenos Aires shift, including a 1‑hour lunch break.

• Able to start within two weeks.

Why Join

• This is a long‑term opportunity offered under a contractor arrangement.

• Work 100% remotely with a global, collaborative team.

• Paid time off (PTO) and all Argentine national holidays off.

• Company‑providing laptop and equipment to set you up for success.

• Contribute to innovative projects and make a real impact.

• Join a fast‑growing company with strong values and room to grow.