Technical Support Engineer-remote

Allied Worldwide; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT services provider is seeking a skilled Technical Support Engineer to deliver onsite desktop and application support in Madrid. The role involves operating within a service desk environment, logging incidents accurately, and providing expertise in a range of technologies including Windows OS and Microsoft Office tools. Ideal candidates will have solid experience troubleshooting through various support channels, along with a good understanding of network configurations and ITIL practices.

Formación

• Experience in a Service Desk environment, managing tickets.
• Support for users in Windows 7 and 10 environments.
• Basic knowledge of LAN/WAN, TCP/IP protocols.

Responsabilidades

• Provide onsite desktop and application support to end users.
• Log all work via Service Desk Reporting Tool.
• Escalate critical incidents to management.

Conocimientos

Excellent knowledge of Windows Desktop Operating Systems

Experience in supporting Microsoft Office suite

Strong troubleshooting skills

Knowledge of TCP/IP and network configuration

Experience with mobile devices support

Herramientas

Service Desk Reporting Tool

Incident Management Tool

Active Directory

Microsoft Office 365

Windows Server

Descripción del empleo

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so, that we named the company after our most basic principles. Provide 2nd Line onsite desktop and application support services to end users

• Operate cohesively with the service desk team to maintain service levels
• All work undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken.
• Escalate all critical and high-priority incidents to line and senior management
• Provide technical expertise and assistance on project assignments

Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool

Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10

Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS

Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.

Good Knowledge of TCP / IP and Network configuration at a Desktop OS level

Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities

Previous experience in the creation of technical support documentation

Enterprise support of Microsoft Office 365, desktop and Admin

ITIL

Exposure to Infrastructure technologies – Server, Networks etc

Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.

Basic knowledge of LAN / WAN, TCP / IP Protocol, Citrix, routers and switches

Basic experience of Support / administration of Windows servers

Basic experience with Windows Server and associated architecture / services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)

Installation, configuration and troubleshooting of hardware and software.