Technical Support Engineer- Remote

SAJ; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A renewable energy company located in Madrid seeks a Technical Support Engineer to provide advanced support for solar PV and energy storage solutions. Candidates should have a Bachelor's degree in a relevant field and experience in technical support. Strong communication skills in Spanish and English are essential. The role involves training, documentation development, and project support.

Formación

• Direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support or project engineering within the renewable energy sector.

Responsabilidades

• Provide advanced support to installers and customers for Residential and C&I solutions.
• Support sales and project teams with technical expertise during project execution.
• Create and maintain technical documentation for products.
• Deliver training and workshops for installers and partners.

Conocimientos

Technical support

Problem-solving

Communication skills

Collaboration

Educación

Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy

Descripción del empleo

Responsibilities

• 1.Technical Support & Troubleshooting
  Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions. Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases. Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3.Documentation & Process Development
  Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products. Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4.Training & Events
  Deliver technical training and workshops for installers, partners, and customers. Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications :

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.