TECHNICAL SUPPORT ENGINEER (M / W)

Marlex; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una multinacional de plataforma de pagos busca un Ingeniero de Soporte IT II para cobertura temporal de licencia por paternidad. El candidato ideal gestionará incidentes técnicos y el ciclo de vida de los activos IT, además de asegurar un proceso suave de onboarding y offboarding. Se requiere fluidez en inglés y al menos 3 años de experiencia en soporte IT. Ofrecemos un contrato temporal flexible y competitivo basado en la experiencia.

Servicios

Horas de trabajo flexibles

Salario competitivo basado en la experiencia

Formación

• Mínimo 3 años de experiencia en un entorno de soporte IT.
• Experiencia sólida en manejo de macOS y Windows.
• Capacidad demostrada para trabajar de forma independiente.

Responsabilidades

• Gestionar el ciclo de vida de los activos IT.
• Liderar y ejecutar procesos de onboarding y offboarding.
• Resolver incidentes técnicos de segundo nivel.

Conocimientos

Fluidez en Inglés

Manejo de macOS

Manejo de Windows

Administración de plataformas SaaS

Educación

Licenciatura en Informática o equivalente

Herramientas

Okta

Jira

Descripción del empleo

Marlex necesita incorporar un / a

IT Support Engineer II (Valencia) with Fluent English

para multinacional de plataforma de pagos de última generación, expertos en pagos y software.

Job Description

We are looking for an IT Support Engineer II to provide temporary coverage for paternity leave. The ideal candidate will be responsible for resolving technical incidents, managing the IT asset lifecycle, and ensuring smooth onboarding and offboarding processes. This role requires someone who can manage these tasks autonomously and contribute to process improvements. A strong commitment to efficiency, service quality, and proactive asset management is essential.

Key Responsibilities

• Manage the IT asset lifecycle, including procurement, deployment, maintenance, and retirement of equipment.
• Lead and execute onboarding and offboarding processes, ensuring a positive and secure experience for all users.
• Resolve second-level technical incidents for macOS, Windows, and SaaS applications.
• Manage user-level access on platforms like Okta and Google Workspace.
• Improve support processes and propose optimizations for lifecycle tasks.
• Maintain accurate asset inventory and generate basic reports.

Minimum Skills and Qualifications

• ~ Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
• ~3+ years of experience in an IT support environment.
• ~ Solid experience with macOS and Windows, and administering SaaS platforms (Okta, Jira).
• ~ Experience with IT asset management and procurement processes.
• ~ Fluent English is required for this position, both spoken and written.
• ~ Demonstrated ability to work independently and manage small projects.

What We Offer

• Temporary contract for paternity leave coverage (approximately 5 months). Possibility of extension or permanent contract based on performance.
• Flexible working hours.
• Competitive salary based on experience.