Technical Support Engineer

SAJ; Vitoria; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A renewable energy company in Vitoria, Spain, is seeking a Technical Support Engineer to provide advanced support to installers and customers, manage technical escalations, and develop documentation. The ideal candidate holds a relevant Bachelor's degree, has technical knowledge of C&I systems, and communicates fluently in Spanish and English. This role offers the opportunity to collaborate across departments and deliver training workshops.

Formación

• Experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters and battery storage systems.
• Proven experience in technical support or project engineering within the renewable energy sector.

Responsabilidades

• Provide advanced phone, email, and on-site support to installers and customers.
• Support sales and project teams with technical expertise during project phases.
• Create and maintain technical documentation and commissioning guidelines.
• Deliver technical training and workshops for installers and customers.

Conocimientos

Technical support

Problem-solving

Collaboration

Communication

Educación

Bachelor’s degree in Electronic Engineering, Electrical Engineering, or Renewable Energy

Descripción del empleo

Responsibilities

• 1. Technical Support & Troubleshooting
  • Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
  • Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  • Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
  • Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3. Documentation & Process Development
  • Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
  • Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4. Training & Events
  • Deliver technical training and workshops for installers, partners, and customers.
  • Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
• Strong technical knowledge of C’I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.