Technical Support Engineer

Randstad España; Parla; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Industry leadership

High-impact role

Multinational environment

Job summary

Randstad España is seeking a Technical Support Engineer for our plant near Madrid, Spain. The role involves acting as the primary technical contact for customers across Spain and Portugal, handling claims, qualifications, and new product introductions with a focus on composite materials.

The ideal candidate will analyze test data, prepare detailed technical reports, and communicate effectively to various stakeholders in a multinational setting. English proficiency is essential.

Qualifications

• Strong professional background in composite materials.
• Demonstrated experience in direct customer-facing roles and project management.
• Ability to analyze test data and write concise technical reports.
• Fluent English (B2/C1) required for international communication.

Responsibilities

• Serve as key technical contact for customers across Spain and Portugal.
• Support claims, process changes, qualifications, and NPI discussions.
• Analyze test data and document findings in detailed reports with engineering reasoning.
• Communicate across the organization to align on technical challenges and requirements.
• Lead technical discussions and ensure timely resolution of technical queries.

Skills

Composite materials

Customer-facing

Technical analysis

Technical writing

Public speaking

Job description

Do you have a solid background in composite materials, strong customer-facing skills, and a passion for leading technical discussions in high-tech industrial projects?

We are looking for a Technical Support Engineer to join a leading multinational company manufacturing for its plant located in the south of Madrid

If you have the technical expertise to analyze test data, manage claims, and lead new product introductions and qualifications with key industrial accounts across Spain and Portugal, this high-level technical role is for you!

OUR CLIENT

A world-class multinational corporation and a global benchmark in the chemical sector.

With state-of-the-art production facilities worldwide, its plant in Spain stands out for its high quality standards, process innovation, and a collaborative corporate culture centered on safety and technical excellence.

YOUR ROLE

Act as the key technical point of contact for an assigned group of customers across Spain and Portugal (as well as supporting clients utilizing materials manufactured at the plant), ensuring the timely resolution of technical queries, process changes, qualifications, new product introductions, and claims management.

KEY RESPONSIBILITIES:

• Specialized Technical Customer Support: Provide timely technical support to assigned customers across the Spain and Portugal region, as well as supporting clients utilizing materials manufactured at the local plant.
• Technical Management & Qualifications: Support customer discussions related to claims, process changes, qualifications, new product introductions (NPI), and any other technical requirements.
• Key Technical Contact: Serve as the primary technical liaison for an assigned group of customers and manage the timely resolution of all technical queries.
• Cross-Functional Communication: Communicate effectively across all levels of the organization to ensure clear understanding and alignment on technical challenges, current/future demands, and customer claims.
• Test Data Analysis & Technical Reporting: Accurately analyze test data, draw firm conclusions, propose next steps, and document findings in detailed technical reports supported by engineering reasoning and management consensus.

Position requisites:

• Technical Background: Strong professional background and proven expertise in composite materials.
• Customer Interaction & Communication: Demonstrated experience in direct customer-facing roles, public speaking, and project management for external customer programmes.
• Analytical Skills: Proven ability to correctly analyze test data, draw solid conclusions, and define actionable next steps.
• Technical Writing: Ability to write accurate, concise, and well-substantiated technical reports based on engineering reasoning.
• Languages: Fluent English (B2/C1 minimum) is essential for daily international customer communication, internal reporting, and technical documentation.

What the Company Offers:

• Industry Leadership: Join a global leader in advanced materials for high-demand applications.
• High-Impact Role: A strategic position combining engineering analysis with direct customer relationship management and visibility.
• Collaborative & Multinational Environment: A culture focused on continuous improvement, technical innovation, and professional excellence.