Technical Support Engineer

Comba Telecom; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A telecommunications company is seeking a Technical Support Engineer in Madrid to provide expert post-sales support for wireless communication solutions. You will troubleshoot hardware issues, train partners and customers, and collaborate with R&D teams. Ideal candidates should have over 3 years' experience in technical support and a relevant degree. Fluency in English is required.

Formación

• 3+ years' of technical support experience (hardware and software).
• Fluent in English, with strong written and verbal skills.
• Hands-on experience in wireless telecommunications.

Responsabilidades

• Provide comprehensive post-sales technical support on hardware for wireless products.
• Support sales and marketing teams in technical pre-sales activities.
• Deliver technical training to partners, customers, and internal teams.

Conocimientos

Technical support experience

Troubleshooting skills

Communication skills

Solution-oriented

Educación

Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or related field

Descripción del empleo

As a Technical Support Engineer at Comba Telecom, you will be responsible for delivering expert-level post-sales technical support on hardware and software across our portfolio of wireless communication solutions, including repeaters, DAS, Open RAN, and small cell systems. You will play a key role in ensuring customer satisfaction by providing hands-on support, troubleshooting, training, and technical consultation. Additionally, you will collaborate closely with our R&D, product, and marketing teams to ensure the successful deployment and optimization of our solutions.

Responsibilities

• Provide comprehensive post-sales technical support on hardware for Comba wireless products, including repeaters, DAS, Open RAN, and small cell systems.
• Support the sales and marketing teams in technical pre-sales activities such as solution design, product testing, proposal preparation, and on-site product installation and commissioning.
• Deliver technical training to partners, customers, and internal teams; participate in product exhibitions, demos, and technical seminars.
• Troubleshoot and resolve product and system issues in a timely and professional manner, ensuring minimal disruption to customer operations.
• Maintain regular communication with the R&D team to stay updated on product developments and technology trends; ensure technical knowledge is continuously updated.

Qualifications

• 3+ years' of technical support experience (hardware and software)
• Bachelor’s degree or higher in Telecommunications, Computer Science, Electrical Engineering, or a related field.
• Fluent in English, with strong written and verbal and troubleshooting skills
• Able to travel across countries to support customer deployments and training (mainly Europe).
• Hands-on experience in wireless telecommunications, especially in the deployment and maintenance of telecom network infrastructure.
• Prior experience working on telecom network rollouts (domestic or international) is highly desirable.
• Background in wireless engineering or network optimization is an advantage.
• Self-motivated, solution-oriented, and able to work independently or as part of a cross-functional team.
• Based in Madrid is preferred, though not mandatory.

Seniority

• Associate

Employment details

• Full-time

Job function

• Engineering, Project Management, and Quality Assurance

Industries

• Telecommunications