Hands-on Enterprise Platforms Support Engineer

James Chase; Barcelona; Presencial; EUR 52.000 - 75.000; Jornada completa

Descripción de la vacante

James Chase in Spain is seeking an experienced Technical Support Engineer to join our international team supporting large-scale digital platforms for major enterprise customers across Europe. This is not a pure service desk role; you will own issues from discovery to resolution.

You’ll work with engineering and product teams, use SQL and REST APIs, read code, and apply debugging tools like Chrome DevTools. Familiarity with Datadog or similar observability platforms and Jira is a plus.

Formación

• Experience in Technical/Enterprise/Production Support, SaaS or complex web platforms.
• Strong SQL, REST API, incident management, and monitoring/observability tools.
• Comfort reading code and working with Jira.

Responsabilidades

• Investigating technical issues across web applications, APIs and mobile platforms
• Using SQL for troubleshooting and root-cause analysis
• Managing incidents and escalations through to resolution
• Debugging web issues using Chrome DevTools
• Using Datadog or similar observability tools
• Working closely with Engineering and Product teams
• Reading and understanding Python or other scripting languages
• Using AI tools to support investigations, scripting and automation

Conocimientos

SQL

REST API

Incident management

Reading code

Jira

Python scripting

Observability tools

Herramientas

Datadog

Descripción del empleo

James Chase in Spain is seeking an experienced Technical Support Engineer to join our international team supporting large-scale digital platforms for major enterprise customers across Europe. This is not a pure service desk role; you will own issues from discovery to resolution.

You’ll work with engineering and product teams, use SQL and REST APIs, read code, and apply debugging tools like Chrome DevTools. Familiarity with Datadog or similar observability platforms and Jira is a plus.