Technical Support Advisor (Portuguese-speaking)

Cross Border Talents; La Coruña; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A technology services company in La Coruña is seeking a Technical Support Advisor who is fluent in Portuguese. This role offers the opportunity to work on-site and provide essential technical support, ensuring excellent customer experiences. Ideal for junior professionals passionate about technology and problem-solving, this position requires strong communication skills and a collaborative spirit.

Servicios

Stable Monday–Friday schedule

Opportunity to grow within a tech-driven environment

Supportive onboarding and continuous training

Formación

• Fluency in Portuguese (C2 level) — written and spoken.
• Passion for technology and a desire to develop in the IT support field.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsabilidades

• Provide first-line technical support via phone, email, and chat in Portuguese.
• Diagnose and troubleshoot software, hardware, and connectivity issues.
• Collaborate with team members to improve processes and customer satisfaction.

Conocimientos

Fluency in Portuguese (C2 level)

Excellent communication skills

Problem-solving skills

Descripción del empleo

Job Title: Technical Support Advisor (Portuguese-speaking)

Location: La Coruña, Spain (On-site)
Start Date: ASAP
Schedule: Monday to Friday, 09:00 – 18:00

About the Role

We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.

Key Responsibilities

• Provide first-line technical support via phone, email, and chat in Portuguese.

• Diagnose and troubleshoot software, hardware, and connectivity issues.

• Escalate complex problems to the appropriate technical teams when necessary.

• Maintain accurate records of customer interactions and solutions in the internal system.

• Follow up with users to ensure issues are fully resolved and satisfaction is achieved.

• Collaborate with team members to improve processes and customer satisfaction.

Requirements

• Fluency in Portuguese (C2 level) — written and spoken.

• Passion for technology and a desire to develop in the IT support field.

• Excellent communication and problem-solving skills.

• Ability to work effectively in a fast‑paced, team‑oriented environment.

• Previous experience in customer or technical support is an advantage, but not required.

What We Offer

• Full-time, on‑site position in La Coruña.

• Stable Monday–Friday schedule (09:00–18:00).

• Opportunity to grow within an international and tech‑driven environment.

• Supportive onboarding and continuous training.