Technical Support Advisor (Portuguese Speaker) - Spain

HexaMedia Tech Solutions; La Coruña; Presencial; EUR 20.000; Jornada completa

Descripción de la vacante

A leading software support company in A Coruña is looking for passionate individuals for technical support roles. You will troubleshoot issues with cloud-based software and communicate with users via multiple channels. The company offers a competitive salary of 19,738 € gross per year and a relocation bonus of 500 €. Candidates should be fluent in Portuguese and have a good command of English.

Servicios

Relocation bonus

Full onboarding and training

Formación

• Experience in technical support or customer service roles.
• Knowledge of cloud-based software and communication tools.
• Fluent in Portuguese and proficient in English (B2).

Responsabilidades

• Provide technical support via phone, email & chat.
• Troubleshoot issues with cloud-based software.
• Record issues accurately and escalate when necessary.
• Deliver interactions with empathy and clarity.

Conocimientos

Technical support

Troubleshooting

Customer service

Cloud technologies

Communication tools

Descripción del empleo

A Coruña, Spain | On-site | Full-Time

Overview

Are you passionate about technology and problem-solving? Join our team in A Coruña supporting one of the world’s leading software companies! ️ Help users solve technical issues, guide them through solutions, and grow your expertise in cloud and productivity tools.

Responsibilities

• Provide technical support via phone, email & chat
• Troubleshoot issues with cloud-based software & communication tools
• Record cases accurately and elevate complex ones when needed
• Deliver every interaction with empathy, clarity & quality

Work schedule

Monday‑Friday | Rotating shifts (09:00‑18:00 / 10:00‑19:00)

Salary

19,738 € gross per year + 500 € relocation bonus ️

Languages

Portuguese (native) + English (B2)

Training

Full onboarding & development in cloud technologies

Why join us?

Build your career in tech, enjoy a great work‑life balance, and experience life in Spain’s vibrant coastal city️