Technical Support Advisor (English-speaking) - on-site

Cross Border Talents; La Coruña; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking English-speaking Technical Support Advisors to provide on-site technical assistance in A Coruña. Successful candidates will have strong IT knowledge, excellent communication skills, and a problem-solving attitude. This full-time role offers relocation support for candidates outside the region.

Formación

• C2-level English communication skills both written and verbal.
• Education or experience in IT technologies.
• Strong problem-solving skills.

Responsabilidades

• Provide technical support and troubleshooting for users.
• Diagnose and resolve customer issues efficiently.
• Document cases and solutions.

Conocimientos

C2-level English communication skills

Strong problem-solving skills

Empathy and professionalism

Educación

Education or experience in IT technologies

Herramientas

Cloud technologies

Office suite

Microsoft Windows

Descripción del empleo

Technical Support Advisor (English-speaking) - on-site

Job Openings Technical Support Advisor (English-speaking) - on-site

About the job Technical Support Advisor (English-speaking) - on-site

Are you passionate about technology and eager to build or develop your career in the software industry?

We are seeking English-speaking Technical Support Advisors to join our on-site team in A Coruña, providing technical assistance for a global leader in software development.

If you have prior experience in IT support or as an IT Technician and are looking for your next challenge, wed love to hear from you!

Contract Type: Full-time (39h/week)

Schedule: Monday to Friday, 09:00-18:00

Key Responsibilities

• Provide technical support and troubleshooting for users of leading software and cloud-based products.
• Diagnose and resolve customer issues efficiently and professionally.
• Ensure high-quality customer interactions with empathy and clear communication.
• Document cases and solutions in line with company standards.
• Collaborate with internal teams to elevate complex cases when necessary.

Requirements

• C2-level English communication skills both written and verbal.
• Education or experience in IT technologies, ideally with knowledge of:
  • Cloud technologies
  • Office suite (Outlook, OneDrive, Exchange, SharePoint, Lync Server, etc.)
  • Microsoft Windows (a plus)
• Strong problem-solving skills with critical and logical thinking.
• Ability to manage diverse customer situations with empathy and professionalism.
• Valid paperwork allowing employment in Spain
• Located in A Coruña or available to relocate for this role (relocation support is provided)