Technical Services Engineer

remoteo; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Senior Associate Collaboration Technical Services Systems Integration Specialist to support client solutions aligned with SLAs. The role involves configuring installations, handling break/fix events, and learning toward professional certifications while expanding business knowledge.

You will develop expertise in security controls (SIEM/Firewall/EDR/IDS/IPS) and cloud services (AWS/Azure/GCP), contributing to technical delivery and client satisfaction in a hybrid work

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Vendor certification is mandatory.
• Azure Certified Security Engineer / PCNSA / FCA / CCNA Security.
• Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies will be an advantage.
• Certifications relevant to the services provided (Terraform, Azure, Sentinel, EDR Defender for Cloud, Microsoft Security, Devops Ci/CD Pipelines, Azure Governance) have weight.

Responsabilidades

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
• Takes responsibility for problem resolution and troubleshooting during project lifecycle.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Compiles and maintains project administration (Time Capture and feedback to stakeholders).
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies.
• Performs any other related task as required.

Conocimientos

SIEM

Firewall

EDR

SOAR

Educación

Bachelor's degree in IT or Computing

Azure Certified Security Engineer / PCNSA / FCA / CCNA Security

Cloud Security certifications (AZ-500, SC-200, Security+, CISSP, CISM)

Herramientas

Terraform

Kubernetes

PowerShell

Descripción del empleo

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion -- it's a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events.

This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing fundamental project and administration ability
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Knowledge on security concepts and application of those concepts.
• Ability in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
• Developing knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Developing knowledge in security architecture.
• Developing knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Developing knowledge in security architecture.
• Developing knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
• Ability in cloud services on at least one of the following providers: AWS, Azure, GCP.
• Developing knowledge web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
• Developing understanding any of the following - Java, Python, TypeScript, JavaScript, R, .NET, PowerShell.
• Developing knowledge in serverless development.
• Analytical skills and ability to communicate effectively.
• Ability to solve problems in innovative ways while adhering to industry standards and practices.
• Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
• Developing understanding of Event Driven Development and asynchronous operations.
• Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
• Developing knowledge of security technologies and understanding of managed services concepts

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Vendor certification is mandatory.
• Azure Certified Security Engineer / PCNSA / FCA / CCNA Security.
• Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role) Terraform, Azure, Sentinel, EDR Defender for Cloud, Microsoft Security, Devops Ci/CD Pipelins, Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance), Version Control (Git), Microservices (Kubernetes, Azure Containers), Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS), Azure Infrastructure as Code, Azure Administration, Hybrid Cloud, Networking (Firewalls, LAN, VPN), Automation, MS Office365, Power BI Administration, Scripting (PowerShell), ZTNA.

Required experience:

• Moderate level experience in SOC Analysis Operations.
• Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
• Moderate level experience in Security technologies like Firewall, IPS, IDS, Proxy etc.
• Moderate level experience in technical support to clients.
• Moderate level experience in handling security incidents end to end.
• Moderate level experience in Security Analysis or Engineering
• Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.

Workplace type: Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well

as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.