Technical Services Engineer

nttlimited; Madrid; Presencial; EUR 23.000 - 29.000; Jornada completa

Descripción de la vacante

NTT DATA in Madrid, Spain is seeking an Associate Networking Technical Services (TS) Systems Integration Specialist. This entry-level role focuses on learning to configure, install and troubleshoot less complex issues within the TS Systems Integration team.

You will work towards associate level certification while developing business knowledge to support configurations, installations and break/fix events across projects, with on-site workplace.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Learns to start owning portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Works with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provide support and work alongside Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Conocimientos

Learning oriented

Verbal communication

Client service orientation

Hands-on

Willing to overtime

Deployment exposure

Educación

Bachelor's degree in IT/Computing or related field

Associate networking certifications (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA)

Descripción del empleo

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Networking Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Knowledge, Skills and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required experience:

• Some work experience in technical implementation engineering, specific to Networking technologies.
• Some experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Some experience in diagnosis and troubleshooting.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.