Technical Service Representative - Wood Coatings

The Sherwin-Williams Company; Comunidad de Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading coatings company in Spain is seeking a Technical Sales Representative to provide support and expertise in coatings technology to key accounts. Responsibilities include delivering exceptional customer service, conducting training, and collaborating with sales managers. The ideal candidate will have a strong background in industrial wood coatings and excellent problem-solving skills. Travel requirements are up to 50%.

Formación

• Experienced Engineer / Technical Assistant in Industrial Paint Applications.
• Strong knowledge of the Spanish industrial wood coatings market.
• Proven track record in technical support for major accounts.

Responsabilidades

• Assist Area Sales Managers with customers and key accounts.
• Provide technical support, including troubleshooting and audits.
• Conduct technical training and application seminars for customers.

Conocimientos

Customer service

Technical support

Sales growth

Coatings technology

Problem-solving

Descripción del empleo

The Technical Sales Representative is responsible for assisting the Area Sales Managers with calling on prospective customers / target accounts and evaluating and providing technical support to Key, New and Existing account customers.

• Deliver exceptional customer quality and service.
• Provide technical support, plant audits, troubleshooting, and process optimization.
• Reduce customer complaints and resolve product issues effectively.
• Drive sales, margin growth, and volume expansion.
• Share competitive insights, new products, and market trends with Sales Managers.
• Offer expertise in wood, metal, and plastics coatings technology.
• Represent the company at industry seminars and trade shows.
• Manage product trials and support specification approvals for national accounts.
• Collaborate with labs on technical challenges and product development.
• Assist with equipment installation and line adjustments.
• Conduct technical training and application seminars for customers.
• Advise on paint specifications and inventory management.
• Train customers on product use and application techniques.
• Prepare samples and panels for sales presentations.
• Maintain accurate records of technical service issues for follow-up.
• Experienced Engineer / Technical Assistant in Industrial Paint Applications.
• Strong knowledge of the Spanish industrial wood coatings market.
• Proven track record in technical support for major accounts, including automated production lines.
• Solid understanding of coatings technology, curing processes, and application systems (robotic, autospray, vacuum, roller).
• Expertise in wood substrate coating technologies and exterior joinery coatings, including window design and application.
• Skilled in root-cause analysis and problem-solving for technical issues.
• Hands‑on ability to spray all major coating technologies.
• Proficient with automatic color‑matching systems and advanced application methods.
• Spanish / English

Travel requirements : up to 50%