Technical Service Engineer

BioSystems; España; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A biotechnology company in Spain is seeking a Technical Service Engineer to provide support to customers and train technical assistance services. The role requires strong communication skills, an engineering background, and the ability to travel. The position offers flexible hours, a permanent contract, and a dynamic company environment promoting growth and innovation.

Servicios

Flexible schedule

Encouraging company environment

Permanent contract

Formación

• Previous experience in a similar role.
• English level B2 (First Certificate).
• Affinity for Communication Technologies.
• Availability to travel.

Responsabilidades

• Train technical assistance services for maintenance and repair.
• Communicate customer needs to the Customer Area team.
• Create technical documentation and online training material.
• Establish contact with collaborating technical services.
• Suggest new products or modifications based on customer feedback.

Conocimientos

Customer service orientation

Ability to speak in public

Teamwork

ICT skills

Educación

Higher studies in industrial mechanical engineering, electronics, biomedicine, biotechnology or similar

Descripción del empleo

Technical Service Engineer

BioSystems designs, develops, manufactures, and markets analytical solutions, devising both reagent tests and analytical instrumentation for in vitro diagnostic (IVD) laboratories as well as for industrial purposes. Our aim is to improve health and well‑being around the world.

To achieve this, we develop solutions, based on the One Health concept, for Clinical analysis, Veterinary analysis, Food & Beverage analysis, Environmental analysis and Bioprocess analysis. We are a global company, serving over 100 markets through distributor partnerships and with own centers in 16 countries. This allows us to be close to our solution users, providing the best possible customer care and ensuring our technical service reaches customers worldwide.

We are looking for a person to join the Technical Service team within the Customer Area, to provide support and meet the needs of our customers in different sectors. A person with a customer service orientation, capacity for autonomy and initiative and with the ability to speak in public. He / she will have continuous training and will direct the accumulated experience to support our collaborator/user, both in person and remotely.

Responsibilities

• Train and keep the technical assistance services of subsidiaries and distributors trained to carry out the appropriate maintenance and repair services online and in person.
• Attend to the customer's needs and transmit them to the Customer Area team, collecting suggestions for improvement, modifications or novelties for the development of new products and participating in the Projects in which they are part.
• Collaborate in the creation of technical documentation and online training material.
• Establish permanent and two‑way contact with the collaborating technical services (BioSystems companies, distributors) in order to strengthen and standardize communication between all TSE teams.
• Suggest new products or modifications to existing ones, providing the Product Manager or the R+D+I Area, when appropriate, with the necessary data for the development and production of technical information.

Requirements

• Higher studies in industrial mechanical engineering, electronics, biomedicine, biotechnology or similar.
• Previous experience in similar role.
• English level B2 (First Certificate).
• Affinity for Communication Technologies.
• Availability to travel.

We will value

• Aimed at improving the customer experience.
• A skilled trainer with the ability to transmit knowledge and experiences.
• Teamwork and project skills will be valued.
• ICT skills (multimedia applications, image and video editing).

We offer

• ⏰ Flexible schedule. 39 hours per week.
• 🏡 Location: Madrid
• 🏃 Immediate start
• ☀️ Company environment that encourages innovation, teamwork, personal and professional growth.
• 🌱 Permanent contract.

BioSystems – human‑centered biotech ([phone]