Technical Product Manager

Roche; Sant Cugat del Vallès; Presencial; EUR 127.000 - 169.000; Jornada completa

Descripción de la vacante

Roche is seeking a Technical Product Manager to drive support and training across Lab Insights in a global, cross-functional setting. You will lead the product lifecycle, align with regional teams, and advance network priorities while promoting agile leadership and a collaborative culture.

Based in Rotkreuz with international travel, you will influence strategy for Roche Information Solutions and partner with Life-Cycle Teams to deliver value to healthcare professionals worldwide.

Formación

• Advanced degree in IT or related field.
• Proven track record in project leadership and agile environments.
• Experience in global, matrix organizations and cross-functional collaboration.

Responsabilidades

• Act as GCS Project Leader for new product development, upgrades, and updates.
• Lead end-to-end Product Life Cycle from development to on-market deployment.
• Coordinate with Chapters to align LCT needs and network priorities.
• Lead a Product Support & Training Squad with a We all lead mindset.
• Foster Agile leadership and Roche Diagnostics culture and behaviors.
• Help shape mid- to long-term strategy for GCS Roche Information Solutions.
• Travel internationally as required to support projects.

Conocimientos

Project leadership

Agile leadership

Global collaboration

Communication

Educación

Advanced IT degree

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision.

As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility. Working alongside Support and Training chapters, you will co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives.

The Opportunity

• Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates
• Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on-market deployment
• Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos
• Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead."
• Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics
• Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions' mid- to long-term strategy
• Undertake international business travel as required by project activities and candidate location to support global matrix operations

Who You Are

• An expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus
• A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions
• Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner
• Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills

Ready for the next step? We look forward to hearing from you.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Rotkreuz. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.