Technical Product Manager

Roche; Sant Cugat del Vallès; Presencial; EUR 127.000 - 190.000; Jornada completa

Descripción de la vacante

Roche seeks a Technical Product Manager to act as the primary contact for GCS capabilities within Lab Insights. You will co-develop product support, provide global affiliate documentation, and partner with Life‑Cycle Teams to deliver on priorities.

You will lead an agile Product Support & Training Squad and contribute to Roche Information Solutions’ mid- and long-term strategy. The role requires an advanced IT degree and a proven track record in project leadership.

Formación

• Advanced degree in IT or related field.
• Proven track record in project management or project leadership.
• Ability to explain complex technical concepts clearly.

Responsabilidades

• Act as GCS Project Leader for all support and service deliverables in new product development projects, upgrades, and updates.
• Lead Product Life Cycle E2E from development to on-market deployment.
• Coordinate with Chapters to aggregate LCT needs and advance network priorities.
• Lead and empower a small Product Support & Training Squad.
• Act as a role model for Agile Leadership and Roche Diagnostics culture.
• Craft and implement key aspects of GCS Roche Information Solutions’ mid- to long-term strategy.
• Undertake international travel as required to support global matrix operations.

Conocimientos

Project management

Agile leadership

Global collaboration

Technical documentation

Product support

Educación

Advanced IT degree

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision.

As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility. Working alongside Support and Training chapters, you will co‑develop product support, provide global affiliate documentation, and partner with Customer Areas and Life‑Cycle Teams (LCTs) to deliver on network priorities and business objectives.

The Opportunity

• Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates.

• Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on‑market deployment.

• Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade‑offs, and break down silos.

• Lead and empower a small Product Support & Training Squad under the guiding principle “We all lead.”

• Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics.

• Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions’ mid‑to‑long‑term strategy.

• Undertake international business travel as required by project activities and candidate location to support global matrix operations.

Who You Are

• An expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus.

• A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions.

• Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner.

• Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Rotkreuz. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.