TECHNICAL CUSTOMER CARE

SICK Sensor Intelligence; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology firm in Barcelona seeks a Technical Customer Care specialist. Candidates should have at least 2 years of experience in similar roles and be fluent in English. Responsibilities include responding to customer inquiries, providing technical support, and updating CRM systems. The role offers competitive salary, flexible hours, and various benefits including a company car and continuous training.

Servicios

Competitive salary

Promotion opportunities

Continuous training

Flexible working hours

Pension plan

Life insurance

Meal vouchers

Childcare vouchers

Transportation vouchers

Formación

• Minimum 2 years of experience in a similar role or sales support.
• Strong communication skills with a technical background.
• Knowledge of SICK products is advantageous.

Responsabilidades

• Respond to customer tenders and create relevant product quotes.
• Provide Level 1 technical support before and after sales.
• Update information in the CRM system and maintain contacts.

Conocimientos

Experience in sales or technical support

Technical knowledge of electronic components

Fluent conversational English

Customer relations experience

Strong attention to detail

Teamwork skills

Herramientas

CRM systems

Office tools and Outlook

Descripción del empleo

About the Company

You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.

Your career

challenging, diverse, and full of opportunities for personal development.

The environment

highly professional, international, and inspiring.

Your new company

a technology and market leader with more than 12,000 employees worldwide.

SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.

About the Position

Technical Customer Care based in Barcelona and surrounding areas

Profile

• Resident in Catalonia
• 2 years of experience in a similar position or in a sales or technical support role in the industrial field
• Technical knowledge of electronic components (knowledge of SICK products is a plus)
• Communicative person with a technical background
• Experience in customer relations
• Used to working in a team and highly results-oriented
• Fluent conversational English

Functions and Responsibilities

• Respond to customer tenders, clarify needs if necessary, select relevant products / services,
• create quotes in accordance with the commercial policy, and in cooperation with the account owner.
• Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within
• the scope of technical competencies.
• Update information in the CRM system (telephone / mail contact reports, updating contacts and potentials, opportunities, etc.).
• Keep trained & participate to executre trainings on products, applications via SICK's online training platformand

if necessary with the support of other ressources needed.

• Promote and convince customers to use SICK digital plaftorms (eshop / DSP) in all its functionalities, especially for quotes and online orders, price and delivery information, product information

We Offer

• Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +
• variable + company car
• Promotion opportunities within the organization
• Continuous training
• Flexible working hours

Other benefits : Pension plan, life insurance, and flexible compensation : meal vouchers, childcare vouchers, and transportation vouchers.

Is required

• 2 years of experience in similar functions
• A good level of English and residence in the indicated area are essential
• Strong knowledge of Office tools and Outlook
• Customer-oriented person with strong attention to detail, active listening skills, and high curiosity
• Proactive, analytical, structured, organized person with strong teamwork skills
• Knowledge of CRM or commercial databases is a plus