Technical and Repair Support Engineer

Ingenico Group; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global payment solutions leader in Madrid seeks a technical expert to ensure secure, scalable, and compliant payment solutions. Responsibilities include managing PCI compliance activities and overseeing project lifecycles. The ideal candidate has a technical degree, 3+ years of experience in payments, and knowledge of PCI DSS. This role offers opportunities for growth in a highly regulated industry.

Servicios

Growth and development opportunities

Exposure to new technologies and processes

Formación

• Minimum 3 years of experience in a technical role within the payments or a related industry.
• Practical understanding of payment terminal hardware servicing and repair.
• Knowledge of PCI DSS.

Responsabilidades

• Lead and support the implementation of ECR / ECO changes.
• Manage PCI compliance activities and contribute to audits.
• Investigate and resolve field issues to ensure operational excellence.

Conocimientos

Technical expertise in PCI compliance

Project lifecycle management

Fluent English

Problem-solving skills

Educación

Engineering or technical degree

Herramientas

Atlassian JIRA

Confluence

SharePoint

Descripción del empleo

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Role Purpose

In this role, you will play a key part in ensuring secure, scalable, and compliant payment solutions across our network. You will be the technical expert driving PCI compliance, security operations, and support for both internal teams and external partners. Your work will directly influence the success of current deployments and the smooth introduction of new projects.

What You Will Do

You will serve as a trusted technical authority with responsibilities that include :

• Leading and supporting the implementation of ECR / ECO changes within the region
• Managing PCI compliance activities and contributing to PCI audits
• Supporting the complete lifecycle of projects, from pre-production through to deployment
• Overseeing secure key management, key ceremonies, and terminal key injection
• Managing and maintaining security tools and technologies used within and outside the organization
• Investigating and resolving field issues to ensure operational excellence
• Reporting security incidents and driving corrective actions
• Collaborating with the global repair team to elevate and track product repair issues

You may also take on additional responsibilities that ensure the technical and compliance success of the department.

What You Bring

• Engineering or technical degree, or equivalent experience
• Minimum 3 years of experience in a technical role within the payments or a related industry
• Practical understanding of payment terminal hardware servicing and repair
• Knowledge of PCI DSS
• Experience or familiarity with tools such as Atlassian JIRA, Confluence, and SharePoint
• Fluent English, both written and spoken

More reasons to join us!

• You will become a subject-matter expert in a highly regulated and evolving domain
• Your work directly contributes to the security and trust of millions of payment transactions
• You will collaborate with global teams and gain exposure to new technologies and processes
• Growth and development opportunities in a company at the forefront of payment innovation