Technical Account Manager (German speaker)

Yokoy; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation package

Wellbeing benefits

Descripción de la vacante

A dynamic tech company in Barcelona is seeking a Technical Account Manager (German speaker) to establish relationships and provide tailored technical support to customers. Candidates should have at least 6 years of technical experience and excellent communication skills. This role offers a hybrid work model and a competitive compensation package.

Formación

• Minimum of 6 years of experience in a technical role, preferably customer-facing.
• Proven track record of managing customer relationships and delivering solutions.
• Strong aptitude for grasping complex technical concepts.

Responsabilidades

• Establish and maintain strong relationships with assigned customers.
• Act as the primary point of contact for all technical needs.
• Provide technical guidance and expertise to customers.

Conocimientos

Technical aptitude

Customer relationship management

Problem-solving skills

Communication skills

Project management

Fluency in German

Fluency in English

Educación

Bachelor's degree in a relevant technical field

Descripción del empleo

Technical Account Manager (German speaker)

Join to apply for the Technical Account Manager (German speaker) role at Yokoy

At Yokoy, our vision is simple: empower companies to save money on every dollar they spend. We’re shaping a future where businesses handle their finances efficiently, securely, and compliantly – minimizing manual effort through the power of AI and automation. Backed by world‑class investors, trusted by hundreds of global customers, and driven by a team of over 250 exceptional minds, we’re on a mission to revolutionize the way companies manage their spending. Recently, Yokoy has been acquired by TravelPerk, the hypergrowth global business travel platform, bringing together two best‑in‑class platforms that are transforming the way companies operate.

Are you excited about working in a fast‑paced environment alongside a passionate and ambitious team? Join us on our mission to revolutionize the travel and spend management industry! Join us as our new Technical Account Manager in Barcelona and help us achieve our goals! 🚀

What You’ll Do

• Establish and maintain strong, long‑lasting relationships with assigned customers.
• Act as the primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
• Understand customer goals, challenges, and expectations to provide tailored support.
• Develop an in‑depth understanding of Yokoy’s products, services, and technology stack.
• Provide technical guidance and expertise to customers, helping them optimise their use of our products to meet their business objectives.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.
• Expedite support requests and ensure timely resolution of customer issues by working closely with the Customer Care team.
• Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
• Assist customers with minor configuration changes, helping them adapt the technology to evolving business requirements.
• Collaborate with the customer to identify and implement configuration improvements that enhance their experience.
• Where larger changes to the program are needed, collaborate closely with our Professional Services team and/or our Partner ecosystem to ensure that the customer’s needs are met.
• Develop and maintain account plans for each customer, outlining goals, strategies, and action items to achieve mutual success.
• Monitor customer progress and proactively identify opportunities for improvement or upsell in collaboration with the Customer Success Team.
• Provide regular updates to customers on product enhancements, feature releases, and relevant news.
• Generate and share reports on customer usage, performance metrics, and KPIs to demonstrate value and ROI.
• Collaborate with Customer Care, Customer Success, Professional Services and Sales teams to ensure a unified approach in delivering exceptional customer service.
• Share customer feedback and insights internally to influence product roadmaps and improvements.

What You’ll Need

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Minimum of 6 years of experience in a technical role, preferably in a customer‑facing capacity with enterprise customers.
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts.
• Excellent communication and presentation skills, both written and verbal.
• Problem‑solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast‑paced scale‑up environment.
• Customer‑centric mindset with a commitment to delivering exceptional service.
• Fluent in both German and English, other languages are a plus.

What You’ll Get

• Ownership & Impact: From day one, you'll have the autonomy to own your work and make a real difference.
• Flat Hierarchies: Collaborate closely with our leadership team in an open and approachable environment.
• Dynamic Environment: Work in a fast‑paced setting where you can quickly see and learn from the impact of your contributions.
• Flexibility: We focus on outcomes, not hours – work when you're most productive.
• Hybrid Work Model: We value in‑person collaboration and meet in the office three days a week.
• Competitive Package: Enjoy a flexible and attractive compensation package, with the potential to share in our success.
• Remote Work: Work from anywhere for up to 20 days per year.
• Wellbeing: Choose between private healthcare or a gym allowance (location‑dependent), plus access to therapy and coaching support.
• Giving Back: Take 16 paid hours annually to volunteer for a cause that matters to you.
• Language Learning: Join in‑person English or Spanish classes at our Barcelona office.
• Parental Leave: Benefit from 12 to 16 weeks of paid leave, depending on your location and eligibility.

We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!

What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.

This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.