Technical Account Manager

Tamarind Intelligence; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Tamarind Intelligence busca un Technical Account Manager para liderar despliegues empresariales de nuestra plataforma Maisa, orientada a automatización de procesos con IA. Serás el punto de contacto técnico y coordinarás implementación desde descubrimiento hasta adopción en múltiples departamentos.

Se requiere experiencia en implementaciones a gran escala, gestión de programas y habilidades de comunicación en español e inglés.

Formación

• Experiencia demostrable gestionando implementaciones tecnológicas empresariales a gran escala.
• Capacidad para coordinar onboarding, formación y gestión del cambio a nivel organizativo.
• Habilidad para presentar ideas técnicas complejas a stakeholders no técnicos.
• Bilingüe en español e inglés; otros idiomas europeos son un plus.

Responsabilidades

• Liderar despliegues a nivel empresarial de la plataforma Maisa, gestionando múltiples streams y planes de proyecto.
• Coordinación de onboarding técnico, configuración, mappigs de procesos, formación y transferencia de conocimiento.
• Definir KPIs y métricas de éxito, reportando a stakeholders ejecutivos.
• Gestión de riesgos y comunicaciones entre equipos de cliente y recursos de Tamarind Intelligence.
• Desarrollar programas de enablement y materiales de entrenamiento para fomentar la adopción.

Conocimientos

Enterprise deployments

Program management

Cloud infrastructure

REST APIs

Stakeholder management

Change management

Training program development

Technical writing

Educación

Bachelor's degree in Computer Science or related field

Herramientas

AWS

Azure

Kubernetes

CI/CD pipelines

Descripción del empleo

Location: Spain / Madrid / Hybrid / Remote

Language: Spanish Mandatory

Team: Client Services

Maisa is a platform for AI‑driven process automation that helps enterprises automate complex decision‑heavy processes across multiple departments with enterprise scale and auditability.

About The Role

Our Technical Account Managers play a crucial client‑facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. They manage the full lifecycle of customer deployments, from discovery through implementation to broad organisational adoption.

What You’ll Do

Implementation & Delivery

• Lead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
• Coordinate customer onboarding activities including technical set‑up, process discovery and mapping, user training, and knowledge transfer

Program Management & Governance

• Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
• Identify and mitigate implementation risks through proactive programme management

Enablement & Adoption

• Develop scalable training programs and materials to drive customer self‑sufficiency and adoption through change‑management best practices
• Build and maintain a use‑case repository to track implementation progress, measure success, and identify expansion opportunities

Stakeholder Management

• Serve as primary point of contact for technical and operational issues during implementation
• Facilitate cross‑functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement

Key Requirements

• Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programmes, and change‑management initiatives at scale
• Strong programme management capabilities including coordinating parallel work‑streams, dependencies, and stakeholder management from technical teams to C‑suite
• Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor’s degree in Computer Science, Information Systems, or a related field
• Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
• Excellent communication and documentation skills with the ability to present complex technical ideas and AI automation solutions to both technical and non‑technical stakeholders
• Business proficiency in Spanish and English; additional European languages a plus
• Ability to travel up to 25% of the time

Desired Qualities

• Hands‑on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)
• Background in process optimisation, business process management, or digital transformation with a track record of successful change‑management in large organisations
• Self‑starter who thrives in fast‑paced, founder‑led environments with comfort navigating ambiguity and creating structure in undefined scenarios
• Strong analytical skills for tracking programme metrics and demonstrating customer value
• Willingness to actively use AI tools to enhance productivity and preference for flat organisations with direct impact

Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.