Technical Account Manager

Financecolombia; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology provider in Spain is seeking a Technical Account Manager / Project Manager fluent in German to enhance client relationships and manage project tasks. The ideal candidate must have over 2 years of experience in a client-facing role and strong organizational skills. Offering competitive salary and flexible working conditions, including the opportunity for remote work and various benefits such as health insurance and meal vouchers.

Servicios

Health insurance

Daycare allowance

Meal vouchers

Flexible working hours

Personalized training

Company events

Formación

• 2+ years of experience in a client-facing or coordination role.
• Ability to manage multiple tasks and priorities.
• Telephone availability during weekends.

Responsabilidades

• Act as the primary point of contact between the client and internal teams.
• Provide clear and responsive communication via email and phone.
• Support the documentation and follow-up of infrastructure changes.
• Track project status and communicate updates to clients and stakeholders.

Conocimientos

Fluent German (C1 or above)

Organizational skills

Communication skills

Client-facing experience

Service-oriented mindset

Descripción del empleo

We are looking for a proactive and client-focused professional to join our team as a Technical Account Manager / Project Manager. The ideal candidate will be fluent in German and have at least 2 years of experience in client-facing or technical environments.

Key Responsibilities:

• Act as the primary point of contact between the client and internal teams.
• Provide clear and responsive communication via email and phone (including on-call support).
• Understand the client’s business needs and help coordinate the delivery of services accordingly.
• Foster strong, long-term relationships based on trust and reliability.
• Assist with the coordination of incidents and service requests.
• Follow up with internal departments to ensure timely resolution.
• Keep clients informed about ongoing issues and progress updates.
• Support the documentation and follow-up of infrastructure changes.
• Help plan and monitor small to mid-sized projects with support from senior team members.
• Coordinate schedules, meetings, and project tasks.
• Track project status and communicate updates to clients and internal stakeholders.
• Support testing and implementation phases.
• Promote process improvement and clear documentation.

Requirements:

• Fluent German (C1 or above).
• 2+ years of experience in a client-facing or coordination role.
• Strong organizational and communication skills.
• Telephone availability to meet customer needs during weekends.
• Ability to manage multiple tasks and priorities with a service-oriented mindset.

Offer and Benefits:

• Exciting, international field of activity full of globally scaling cloud and hosting technologies.
• Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.
• Flexible working hours to organize your schedule according to your needs.
• Ability to work remotely or in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.
• Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
• Personalized training in cutting-edge technologies, certifications, or any area that interests you.
• We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.
• If you have a technical background, speak fluent German, and are looking for your next professional challenge — apply now!