Technical Account Manager

Broadridge Financial Solutions; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Broadridge Financial Solutions is seeking a Technical Account Manager based in Madrid to join the Customer Success team. You will help implement and support trading systems for international clients, liaising with engineers and product managers to resolve complex issues and gather requirements.

The role involves occasional travel across Europe and collaboration with traders and IT staff to deliver reliable, scalable solutions and drive client satisfaction.

Formación

• Experience in a client-facing role within financial services is required.
• Understanding of IT system architecture and financial markets is desirable.
• Based in Madrid with willingness to travel across Europe.
• Fluent in both English and Spanish.

Responsabilidades

• Work directly with clients to implement and use functionality.
• Set up solutions for market quotes, volatility surfaces, and algo trading.
• Troubleshoot systems with users and coordinate with engineering for code changes.
• Collaborate with client IT staff to diagnose and resolve issues.
• Support sales with new deliveries and new clients.
• Coordinate with exchanges on market upgrades and new functionality.
• Travel to client sites as needed and assist in expanding opportunities.

Conocimientos

Client facing

English/Spanish fluency

Travel readiness

Educación

Degree in Computer Science/Telecommunication/Engineering

Economic or Financial Degree accepted

Herramientas

Java

C++

Perl

Bash

Python

Linux

Descripción del empleo

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Technical Account Manager, you will be part of the Customer Success team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base being involved in technical troubleshooting and functional requirements gathering. The position requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments. On the client-side, you will interact with both the traders and technical staff using our solutions. You will be part of a mission-critical team with excellent exposure to fast-paced, high-tech environments spanning trading solutions across various product types, exchanges, and continents. We are looking for someone who will be based in Madrid and if you enjoy traveling, this role will give you occasional opportunities to do so, as you will have frequent interactions with colleagues around Europe.

Responsibilities

• Work directly with clients to help implement and use functionality
• Setting up a solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc.
• Troubleshoot systems together with the users, liaising with our engineering team on issues that require code changes
• Partner with IT staff at client sites to diagnose and resolve technical issues
• Support the sales team with new deliveries and new clients
• Collaborate with exchanges on new functionality and market upgrades
• Visit client sites to understand usage challenges and identify potential expansion opportunities.
• Travel to other office locations may be required.
• Acting as the interface between the end-users at the customer site and our Engineering team, collecting, analyzing, and prioritizing issue reports and feature suggestions, ultimately ensuring customer satisfaction and continuous good communication
• Collaborate with other Broadridge departments to prepare Business Review presentations for clients, to mitigate escalation and to deliver solutions or bug fixing.
• Looks for ways to improve processes through technology, AI, and automation.

Your profile

• Around 5 years' experience in a client facing role within financial services preferably supporting trading platforms for principal or agency flows or other relevant domain.
• Degree in Computer Science, Telecommunication or Engineering in a technical field.
• Economic or Financial Degree accepted
• Familiarity with Linux System Administration with preferably hands on experience
• Fluent in spoken and written English and Spanish.
• Any other language is a plus.
• At ease in customer-facing situations.
• Strong people skills and being comfortable working in a support role are a necessity, as you will be taking calls and emails from customers throughout the day, sometimes in a stressful environment.
• Can work constructively with colleagues across the organization.
• Familiarity with Java and/or C++ programming languages or with Perl, Bash, or Python scripting is a plus (even though this is not a developer role)
• Preferably interest in network routing, diagnostics, and transport protocols (TCP, UDP, packet capture, network latency, etc.)
• #LI-Hybrid #LI-AC1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.

We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

We are committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.