Swedish speaking Customer service consultants - Fuengirola

Viking; Andalucía; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading roadside assistance company in Fuengirola, Málaga is looking for a customer service consultant. You will be responsible for assisting customers in vulnerable situations over the phone, providing the right support and using various systems to solve challenges. The ideal candidate will have experience in customer service, be fluent in Swedish and English, and enjoy working in a dynamic team environment. Competitive conditions and benefits are offered.

Servicios

Brand new offices in Fuengirola, Málaga

Experienced and curious colleagues

Comprehensive training

Personal and professional development opportunities

Rotating schedule within 24/7 operations

Competitive conditions and benefits

Long term contract

Formación

• Experience in customer service required.
• Fluent in Swedish, both spoken and written.
• Proficient in English, both spoken and written.
• Good knowledge of data, technology, and systems.
• A clean criminal record is required.

Responsabilidades

• Receive and respond to phone inquiries from customers needing assistance.
• Provide support to customers in vulnerable situations.
• Work collaboratively as part of a team.
• Use various systems to address customer challenges.
• Assist partners with questions related to roadside assistance.

Conocimientos

Customer service experience

Fluent in Swedish

Proficient in English

Knowledge of data/technology/systems

Descripción del empleo

About Viking

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles, passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.

Role Overview

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

Responsibilities

• Receive and respond to phone inquiries from customers needing roadside assistance.
• Assist customers in vulnerable situations and provide the right assistance.
• Work as part of a larger team that helps and supports each other when needed.
• Use various systems to solve challenges as effectively as possible.
• Assist partners in the insurance and automotive industry with questions related to roadside assistance.

Qualifications

• Experience in customer service.
• Fluent in Swedish, both spoken and written.
• Proficient in English, both spoken and written.
• Good knowledge of data / technology / systems.
• A clean criminal record is a prerequisite.

You will fit right in at Viking if you :

• Value good work ethics.
• Have strong teamwork skills.
• Excel in communication.
• Are comfortable working both individually and in a team.
• Being at ease with data and phone as work tools.
• Are detail oriented and enjoy complex tasks.
• Are solution-oriented both with customers and colleagues.
• Are curious and eager to acquire new knowledge.
• Thrive in a fast paced environment and adapt easily to change.
• Wants to be a part of a solid team with strong culture.

For the right candidates, we can offer :

• Brand new offices in Fuengirola, Málaga.
• A great work environment with experienced and curious colleagues.
• Comprehensive and structured training.
• Excellent opportunities for personal and professional development.
• A rotating schedule within 24 / 7 operations.
• Competitive conditions + benefits.
• Long term contract.

Will YOU be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing. Starting month will be in February.