SVP Account Management - Media Localization

International Achievers Group; Madrid; Hybrid; GBP 150,000 - 230,000; Full time

Job summary

International Achievers Group is seeking a Senior Vice President of Account Management to drive strategy and growth for major European client accounts. You will lead a team of account directors and managers, ensuring client satisfaction, profitability and top-tier service delivery across markets.

You will collaborate with sales, operations and finance, manage high-stakes negotiations, and pursue new business within existing accounts.

Qualifications

• Approximately 10 years in senior account management or strategic client leadership roles.
• Strong knowledge of the media localization industry and services.
• Proven track record managing global client relationships with C-level stakeholders.
• Experience driving account growth, profitability, and client retention.
• Experience leading and developing account management teams across multiple regions.
• Strong commercial acumen with strategic thinking and problem-solving.
• Excellent communication and stakeholder management at executive level.
• Willingness to travel internationally at least monthly and across time zones.

Responsibilities

• Act as strategic advisor and primary contact for high-profile clients, guiding account strategies.
• Lead and mentor a team of account directors and managers.
• Monitor client satisfaction and retention, escalating project issues as needed.
• Identify new business opportunities within existing accounts and pitch new services.
• Oversee revenue generation and profitability for assigned accounts.
• Lead client presentations and contract negotiations, including scopes of work.
• Collaborate with cross-functional teams to ensure seamless delivery of campaigns.
• Stay informed on industry trends to advise clients on innovative approaches.
• Provide senior leadership with regular updates on performance, risks and growth.
• Collaborate with business development to pursue new client accounts.

Skills

Strategic account leadership

Client relationship management

Team leadership

Cross-functional collaboration

Negotiation skills

Stakeholder management

Business development

Education

Bachelor's degree in Business/Marketing or related field

MBA or equivalent postgraduate qualification

Job description

Our client is one of the world's leading media localization and entertainment technology companies, providing end-to-end localization services that enable film studios, streaming platforms, broadcasters, and content creators to deliver content to global audiences. Leveraging unmatched global infrastructure and next-generation AI technologies, they help clients seamlessly adapt and distribute content across languages and markets.

Location: UK (Remote) or Madrid/Paris/Netherlands/Berlin (Hybrid)

Full-time and permanent contract

Availability to travel

Summary

The Senior Vice President Account Management is a senior leadership role responsible for overseeing and driving the strategic direction and growth of major client accounts in Europe. The role involves leading a team of account directors and managers and ensuring the highest level of client satisfaction, profitability, and service delivery. You are accountable for the quality and longevity of key client relationships, driving account growth in line with the company's long-term business goals.

Responsibilities

• Strategic Client Leadership: Act as the strategic advisor and primary point of contact for high-profile clients, overseeing the development and execution of account strategies that align with client goals.
• Team Leadership: Lead, mentor, and manage a team of account directors and managers, ensuring high performance and professional development.
• Client Satisfaction and Retention: Monitor client satisfaction across multiple accounts, addressing issues at the highest level to ensure client retention and loyalty. Act as the final escalation point on project issues. Negotiate internally on behalf of the client to ensure successful project delivery.
• Account Growth: Drive organic growth by identifying and capitalizing on new business opportunities within existing accounts. Develop and pitch new service offerings that provide value to the client.
• Revenue Accountability: Oversee revenue generation and profitability of assigned accounts, working closely with the finance and sales enablement teams to ensure accounts remain profitable and meet financial targets.
• Client Presentations & Proposals: Lead client presentations and negotiations, including overseeing the development of high-quality proposals, scopes of work, and contracts.
• Cross-functional Collaboration: Work closely with internal teams (e.g., Business development, Sales enablement, Pricing and forecasting, Marketing, Contract management, Service delivery, Operations) to ensure seamless delivery of services and campaigns that exceed client expectations.
• Market Insight: Keep up-to-date with industry trends, market changes, and competitor activities to maintain a competitive edge and advise clients on innovative approaches.
• Executive Reporting: Provide senior leadership with regular updates on account performance, client relationships, risks, and growth opportunities.
• New Business Development: Collaborate with business development teams to pursue and secure new client accounts, leveraging relationships and industry expertise to drive the company's growth.

Requirements

• Extensive experience in strategic account management and client leadership, with approximately 10 years in senior account management, client services or strategic client-facing leadership roles, ideally within the media and entertainment industry.
• Strong knowledge of the media localization industry, including services such as dubbing, subtitling and related media services.
• Proven track record of managing complex global client relationships, building trusted partnerships with senior stakeholders and C-level executives, and developing long-term strategic account plans.
• Demonstrated commercial success, with experience driving account growth, expanding existing client relationships, identifying new revenue opportunities, improving profitability and supporting client retention.
• Experience leading and developing account management teams, including senior Account Directors and Account Managers, across multiple markets or regions.
• Strong international and cross-functional leadership skills, with the ability to align account strategies across Europe, the Americas and APAC, working closely with Sales, Business Development, Operations and Service Delivery teams.
• Strong commercial acumen and strategic thinking, combined with a hands-on approach to client relationships, problem-solving and business development.
• Excellent communication, negotiation and stakeholder management skills, with the confidence to represent the business in senior client meetings and executive-level discussions.
• Bachelor's degree in Business, Marketing or a related field; an MBA or equivalent postgraduate qualification is an advantage.
• Willingness to travel internationally at least once a month to meet clients and represent the business.
• Ability to work flexibly across international time zones.