Support Service Engineer

Sky Systems, Inc. (SkySys); Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology solutions provider is seeking an IT Support / EUC Engineer for onsite support in Madrid. The role involves providing technical support for desktop and mobility devices, resolving incidents, and ensuring high standards of customer service. Candidates should possess 7 to 8 years of experience in end-user support, solid knowledge of Windows OS, and excellent hardware troubleshooting skills.

Formación

• 7 to 8 years of experience in end-user support for PC desktop applications.
• Solid knowledge of Windows OS, preferably Windows 10.
• Hands-on hardware troubleshooting experience.

Responsabilidades

• Provide high-quality technical support for End User Computing devices.
• Lead the resolution of incidents and requests.
• Deliver optimum operational and business benefits.

Conocimientos

End-user support

Windows OS

Microsoft Office Suite

Hardware troubleshooting

Active Directory

VPN support

Network infrastructure knowledge

Herramientas

Microsoft Intune

Service NOW

Descripción del empleo

Job Description :

IT Support / EUC Engineer / L1 Field Service Engineer - Barcelona, Catalonia

Job Type

Onsite

Client Location : Job Requirements :

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Technologies

• Microsoft Intune
• Zoom Meeting Rooms
• Microsoft Office 2010
• Office 365 products – Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN / WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.
• IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)

Technical Skills :

• ~7 to 8 years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.
• ~ Solid knowledge of Windows (version 10 preferred)
• ~ Full Microsoft Office Suite and Operating Systems : Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
• ~ Hands‑on hardware troubleshooting experience
• ~ Ability to read and understand technical manuals, procedural documentation and OEM guides
• ~ Knowledge of Active Directory for computer configuration e.g., WebSM
• ~ Good understanding of Skype, VPN and mobile device support
• ~ Knowledge of IMAC, SLA's and Asset management, ITIL
• ~ General understanding of network infrastructure of DNS, Proxy servers and firewalls
• ~ Basic knowledge of LAN / WAN setups and concepts
• ~ Knowledge of software distribution, patching and imaging technologies desirable