Support & Maintenance Service Manager

Isotrol; Alicante; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leader in energy market software solutions is looking for a Support & Maintenance Service Manager in Alicante, Spain. This role involves overseeing project completion, managing human resources, and ensuring customer satisfaction while working in a flexible and fast-growing sector. Ideal candidates will have management experience in control systems and knowledge of renewable energy installations.

Servicios

Flexible working hours

Remote working availability

Collaborative multicultural team environment

Formación

• Knowledge of ITIL, SCRUM, PMP or similar methodologies.
• Experience in Control Systems projects (SCADAs, Automation and Control).
• Accustomed to continuous contact with customers, incident resolution, etc.

Responsabilidades

• Launch, monitoring and completion of the service or project.
• Definition of service or project objectives.
• Management of human resources associated with the service or project.

Conocimientos

Knowledge of ITIL

Experience in Control Systems projects

Experience in managing work teams

Knowledge of industrial communication protocols

Knowledge of renewable energy installations

Office package proficiency

Economic and financial knowledge

Customer incident resolution

Descripción del empleo

Overview

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world.

The role:

We’re looking for a Support & Maintenance Service Manager to join our team!

Responsibilities

• Launch, monitoring and completion of the service or project.
• Definition of service or project objectives.
• Organise the execution of the service or project.
• Management of human resources associated with the service or project.
• Methodological management.
• Financial management – Responsible for invoicing.
• Risk management.
• Capacity management.
• Direct relationship with the client and presentation of results.
• Ensuring the quality of the work.
• Ensuring that the results of continuous improvement processes are aligned with the lines of work and strategies set out in the support and maintenance services.
• Ensuring compliance with deadlines, margins and customer satisfaction for services or projects.
• Liaising with other departments involved in the life of the services or projects.

Skills and experience

• Knowledge of ITIL, SCRUM, PMP or similar methodologies.
• Experience in Control Systems projects (SCADAs, Automation and Control).
• Experience in managing work teams.
• Knowledge of industrial communication protocols.
• Knowledge of renewable energy installations, especially PV and wind power.
• Office package.
• Economic and financial knowledge.
• Accustomed to continuous contact with customers, incident resolution, etc.

What we offer

• Flexible working hours at the start and end of the working day
• Remote working availability
• Opportunity to work in a fast-growing sector with cutting-edge technology
• Supportive and collaborative multicultural team environment.

Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.