Support Engineer (Remote Working)

Tata Consultancy Services; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading IT services firm in Madrid is seeking a Support Engineer to manage messaging services including OneDrive and SharePoint. Candidates should be fluent in English and have experience with Microsoft Copilot. The role offers a hybrid work model, competitive salary, and a variety of perks aimed at career development and well-being.

Servicios

Ticket restaurant plan

Childcare Ticket

Transport Ticket

Health Insurance

Financial support for work from home expenses

Career development plan

Formación

• Experience with Microsoft Teams and Enterprise Voice.
• Ability to administer and manage email server functions.
• Skills in monitoring service health and generating KPI reports.

Responsabilidades

• Administer Exchange Online and on-premise mail relay servers.
• Support mailbox backup and restore operations.
• Monitor Copilot performance and user feedback.

Conocimientos

Experience in OneDrive

Experience in SharePoint

Knowledge of Microsoft Copilot

Fluent English

Descripción del empleo

Are you a Support Engineer with experience in OneDrive, SharePoint and Copilot seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

Messaging Services (Exchange Online & On-Premise)

• Administer and manage Exchange Online and on-premise mail relay servers.
• Monitor mail flow, server health, and transport rules.
• Support mailbox backup and restore operations with defined SLAs (e.g., Microsoft OneDrive).
• Administer OneDrive services including folder synchronization and user support.
• Microsoft Teams & Enterprise Voice.
• Provide incident and request support for Teams and escape as needed.

Microsoft Copilot

• Support deployment and configuration of Microsoft Copilot features across M365 apps.
• Monitor Copilot performance and user feedback to optimize usage.

Monitoring & Reporting

• Monitor service health using Exchange Online portal and Centreon.
• Generate KPI reports on usage, performance, and security status.
• Provide dashboards and insights to IT Operations and Governance teams.
• Implement multi-factor authentication for remote access to messaging systems.
• Comply with customer Cybersecurity Charter and data protection standards.

Fluent English

Workplace: C / Santa Leonor, 65 (Hybrid: 60% In-office / 40% Remote)

Work Schedule: 12x5 Shift (7:00 – 15:00 & 11:00 – 19:00) + oncall

Permanent contract

Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket, and Health Insurance).

Work from home opportunities.

Financial support every month for your working from home expenses.

Career development plan and annual performance-based compensation reviews.

If you refer a friend under the BYB Scheme and they are hired, you’ll receive a very attractive cash award.

Tata Consultancy Services (TCS) is an Information Technology company founded in 1968, part of the Indian Tata Group, and is one of the top 3 technology companies globally. With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute.

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies. TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes.

Among the portfolio of services, TCS offers information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure, and BPS. Responsible for development, TCS Spain is committed to inclusion, diversity, and sustainability, and promotes flexibility policies that support wellbeing and work-life balance.