Support Engineer

Pyramid Consulting, Inc; Zaragoza; Presencial; EUR 30.000 - 45.000; A tiempo parcial

Descripción de la vacante

A technology solutions company is looking for a Technical Support Engineer in Spain. The role involves providing technical support for computers, smartphones, and other devices, troubleshooting various issues, and ensuring user satisfaction. Ideal candidates have experience in IT support and excellent communication skills. Opportunities for growth within a supportive team environment.

Formación

• Experience in IT or desktop support, working with Windows, Mac, or Linux systems.
• Strong technical knowledge in troubleshooting hardware, software, and basic networking.
• Good communication and customer service skills.
• Ability to work both independently and in a team.

Responsabilidades

• Provide first and second-level technical support for computers and other user devices.
• Troubleshoot and fix hardware, software, and application problems quickly.
• Create and manage user accounts and permissions.
• Support video meetings and collaboration tools.

Conocimientos

Troubleshooting hardware

Troubleshooting software

Basic networking

Good communication skills

Customer service skills

Descripción del empleo

Technical Support Engineer

Work Type - Contract

Location - Llanera, Spain (Two site to visit location - Aldeanueva, Ribadumia, Spain)

Work Mode - Onsite

Key Responsibilities :

• Provide first and second-level technical support for computers, laptops, printers, and other user devices.
• Troubleshoot and fix hardware, software, and application problems quickly and efficiently.
• Install, configure, and update operating systems, applications, and security tools.
• Create and manage user accounts and permissions using Active Directory or similar tools.
• Set up and maintain printers, scanners, and mobile devices for users.
• Support video meetings and collaboration tools (Teams, Zoom, etc.).
• Keep IT equipment inventory and documentation up to date.
• Follow company IT security and data protection policies .
• Escalate complex issues to senior engineers when needed.
• Provide friendly and clear support to users, including basic IT training when required.

Required Skills & Qualifications :

• Experience in IT or desktop support , working with Windows, Mac, or Linux systems.
• Strong technical knowledge in troubleshooting hardware, software, and basic networking.
• Good communication and customer service skills .
• Ability to work both independently and in a team .