Support Consultant (mdf)

Jobs & Karriere bei Schwarz Corporate Solutions; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading IT hub in Barcelona is seeking a customer support professional to manage user requests and provide detailed support for various products. Ideal candidates will possess strong proactivity, analytical skills, and be bilingual in Spanish and English. You will be part of a dynamic team focused on operational excellence and user satisfaction in a global retail environment.

Formación

• Previous experience in customer satisfaction-related tasks.
• High level of organization and excellent management skills.
• Ability to work in a team without losing the drive to succeed.

Responsabilidades

• Manage requests from registered users in ticketing tools.
• Provide support to users on functional issues.
• Track incidents and resolutions.

Conocimientos

Customer satisfaction

Communication skills

Detail-oriented

Analytical skills

Multitasking

Proactivity

Empathy

Professional ethics

High level of Spanish

High level of English

Descripción del empleo

Join Schwarz IT Barcelona - IT Hub of Europes Largest Retail Group.

At Schwarz IT Barcelona we provide high value IT services for the entire Schwarz Group which includes Lidl Kaufland Schwarz Produktion PreZero Schwarz Digits STACKIT and XMCyber.

As part of a top 5 global retail company we serve 6 billion customers through 13700 stores in 32 countries supported by over 575000 employees.

We are looking for open-minded colleagues with passion for technology who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us where development and progress are at the heart of everything we do.

Your Tasks

• Manage requests from registered users in ticketing tools maintaining the levels established in the SLAs.
• Provide support to users on functional issues related to the respective products.
• Track incidents and resolutions.
• Respond to questions about processes.
• Identify potential process improvements and promote them within the team.
• Identify system problems (recurring incidents) and proactively communicate with product managers to resolve them.
• Operational knowledge management (Provide training to end users or collaborators when necessary)
• Notify users and other teams of serious system incidents
• Perform tasks beyond those of Support to expand knowledge and broaden the scope of responsibilities (reporting documentation meetings with internal and external teams

Other Responsibilities

• Jour fixe with countries and external teams
• POCs for countries regarding any incident related to a product / feature managed by the company's product teams.
• On-call duty on rotating shifts to ensure the proper functioning of the company's products outside of office hours
• Work following established guidelines regarding the Incident Management Problem Management and Knowledge Management processes.

Your Profile

• Previous experience in customer satisfaction-related tasks.
• A high level of organization and excellent management skills.
• Communication skills & proactivity.
• Detail-oriented and analytical skills.
• Ability to work in a team without losing the drive to succeed.
• Empathy / Passion for customer service.
• Professional ethics enthusiasm and the ability to adapt quickly.
• Multitasking skills that allow you to adjust priorities on the fly.Ability to prioritize tasks and remain calm in the face of potential pressure.
• Go beyond customer service : anticipate potential problems understand how to manage the needs of a technical team in relation to the needs of our customers.
• High level of Spanish and English.

We look forward to receiving your application.

Schwarz IT Barcelona SL Aidan Cutanda Lundy Reference no. 47743

C / Bergara 13 floor 5 08002 Barcelona

Required Experience :

Contract

Key Skills: Anti Money Laundering, Design, Admin Support, Accountancy, Data Structures, Activex

Employment Type: Full Time

Experience: years

Vacancy: 1