Supply Chain Customer Service Coordinator - Portugal (Temporary)

PepsiCo; Vitoria; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global food and beverage company in Vitoria, Spain is looking for a Supply Chain Customer Service Coordinator. The role involves managing customer orders, ensuring fulfillment, and handling communications between various departments. Ideal candidates will have a university degree, fluent Portuguese, and strong Excel skills. This position offers a hybrid working model and various benefits to support well-being.

Servicios

Flexible work schedule

Professional growth possibilities

Volunteering opportunities

Formación

• Fluency in English and Spanish is a plus.
• Excellent analytical skills and numerical abilities.
• Able to handle multiple projects within tight deadlines.

Responsabilidades

• Perform order check and validation.
• Handle failed deliveries.
• Coordinate between call center and departments.

Conocimientos

Fluency in Portuguese

Communication skills

Analytical skills

Excel knowledge

Educación

University degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

Are you interested in a career in Supply Chain in PepsiCo? Then now is the time to explore the opportunities of PepsiCo: join us as the next Supply Chain Customer Service Coordinator - Portugal (Temporary).

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in Vitoria is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Your mission: The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

Responsibilities

Your day to day with us:

• Order Management & Order Fulfilment: Perform order check and validation. Handle failed deliveries.
• Capture Order (excl. order validation) – Receive standard order details from sales/customer and capture order in the system (standard and promotion orders including samples/ donations).
• Change Order – Receive order change request from Sales/customers and update the same in the system.
• Cancel Order – Receive order cancel request and update the same in the system.
• Create and maintain logistics code and physical logistics characteristics.
• Share internal logistics sheet per customer and SKU.
• Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required).
• Perform stock check and confirm quantities with Portugal – Check product availability/out of stock (stock at hand) and confirm order quantity; align on Logistics characteristics.
• Close unconfirmed orders – Identify undelivered orders and items; cancel and close the undelivered orders.
• Optimize and create filler orders – Agreeing with customer if extra order can be created.
• Handle Block orders – gather information and resolve issue.
• Manage return of empties.
• Reporting – Generate/create/send report.

• Manage returns/refusals – Receive information about refusal order, initiate process for legal procedure if required.

• Contact customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements.
• Coordination between call center and departments (in person, by phone, Zoom meetings, email).

Qualifications

• University degree.
• Fluency in Portuguese; Spanish and English is a plus.
• Previous exposure to a similar role is a plus.
• Excellent analytical skills and numerical abilities.
• Great communication and interpersonal skills.
• Strong Excel & Office package knowledge mandatory.
• Able to handle multiple projects within tight deadlines.
• Results oriented.

Don’t worry if your experience isn’t a perfect match - if you’re excited about the role, we’d love to hear from you!

What makes us different?

• Hybrid working model: combination of remote and collaborative office experience to enable innovation.
• Flexible work schedule.
• Variety of benefits to support your physical, emotional and financial wellbeing.
• Professional growth possibilities & learning opportunities.
• Volunteering opportunities to help external communities.
• Space to be you to promote our Diversity & Inclusion strategy.

Being you at PepsiCo

PepsiCo is an equal opportunity employer; we foster the inclusion of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Planet + People: PepsiCo Positive (pep+) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system.