Supervisor-Club Level

The Ritz-Carlton Tenerife, Abama; España; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A luxury resort in Tenerife is seeking a Retreat Supervisor to lead a dedicated team in providing exceptional, personalized service to guests. This role requires previous supervisory experience in exclusive environments and strong leadership skills. The ideal candidate is passionate about outstanding guest experiences and fluent in English and Spanish. Competitive salary and comprehensive benefits offered, including discounts at hotels worldwide and career development opportunities.

Servicios

Competitive salary above market standards

Hotel discounts at over 9,500 properties

20% discount on Food & Beverage

Complimentary guest stay after one year

Career development opportunities

Comprehensive corporate medical care

Formación

• Previous supervisory experience in exclusive environments.
• Strong leadership skills and ability to inspire teams.
• Genuine passion for personalized luxury service.

Responsabilidades

• Supervise daily operations within the Retreat area.
• Lead and motivate the Retreat team for outstanding service.
• Anticipate guest preferences and manage special requests.

Conocimientos

Leadership

Communication

Attention to detail

Problem-solving

Fluency in English and Spanish

Descripción del empleo

Resort Overview

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a serene oasis where the sea, land, and subtropical vegetation blend with Moorish-inspired architecture. Its 462 rooms and suites are divided between the vibrant Citadel and the exclusive Retreat, offering magnificent views of the Atlantic Ocean, Mount Teide, or lush gardens. A multi-award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled haven in Tenerife.

Position

…as a Retreat Supervisor at The Ritz-Carlton Abama Resort in Tenerife.

Who are we looking for?

Are you passionate about leading teams and delivering highly personalized luxury experiences in an exclusive environment? As a Retreat Supervisor, you will oversee and elevate the Retreat experience, a private area of the resort where discretion, personalization, and excellence are essential. You will lead by example, anticipate the needs of our most discerning guests, and ensure every interaction reflects The Ritz-Carlton Gold Standards.

Responsibilities

• Supervising daily operations within the Retreat area and all personalized services associated with this exclusive zone.
• Leading, motivating, and developing the Retreat team to ensure outstanding service, presentation, and professionalism.
• Ensuring a seamless, consistent, and highly personalized guest experience from arrival to departure.
• Anticipating guest preferences and expectations, managing special requests, and coordinating bespoke experiences.
• Handling guest concerns with discretion, empathy, and efficiency, ensuring excellent resolution.
• Working closely with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Proactively following up on VIP, repeat, and special‑occasion guests.
• Ensuring all relevant guest information is accurately recorded and maintained in internal systems.
• Upholding brand standards, service quality, and privacy within the Retreat area.
• Supporting ongoing team training and participating in continuous service improvement initiatives.

Qualifications

• Previous supervisory experience in exclusive environments such as Retreat, Club Level, Concierge, Guest Relations, or luxury Front Office operations.
• Strong leadership, communication, and attention-to-detail skills.
• Ability to inspire teams and maintain the highest standards of service at all times.
• A genuine passion for personalized luxury service and refined problem-solving.
• Fluency in English and Spanish; additional languages are a strong advantage.
• Valid work authorization for Spain.

Benefits

• Competitive salary above market standards and flexible compensation.
• Explore Rate hotel discounts at over 9,500 Marriott properties worldwide, extended to family members, partners, and parents.
• 20% discount on Food & Beverage at all our hotels and 50% discount on the resort’s culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department‑dependent).
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care.

(Benefits subject to internal policies and applicable tax regulations.)

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture and are committed to non‑discrimination on any protected basis.

Additional Information

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.