Stylist

Richemont Iberia SL; Barcelona; Presencial; EUR 21.000 - 28.000; Jornada completa

Descripción de la vacante

Richemont Iberia SL is seeking a Chloe Stylist in Barcelona to warmly welcome guests and serve as a trusted advisor, while driving brand experience across in-store and omnichannel channels.

The role emphasizes clienteling, CRM-based relationship management, and teamwork to maintain a luxurious store environment and deliver outstanding service.

Formación

• Experience delivering high-quality customer service and building long-term relationships.
• Familiar with CRM targets and client data management.
• Experience using omnichannel tools to grow sales.

Responsabilidades

• Delivers exceptional Customer Service and focuses on developing long-term relationships.
• Acts as a trusted advisor to clients and supports omnichannel sales efforts.
• Maintains impeccable store presentation and supports store operations.

Conocimientos

Customer service

CRM systems

Clienteling

Omnichannel sales

Descripción del empleo

A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloe STYLIST is:

1. A Client Relationship Owner

• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
• Is aware of CRM targets and actively engages in all actions to reach them.
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.

2. An Omnichannel Business Partner

• Has at heart to offer excellent customer service and delivers strong business performance.
• Uses all omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
• Consistently works to achieve given sales, KPIs and CRM targets.
• Is aware of local trading environment and competitors' activities.

3. An Operations Excellence Supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH Management and participates in inventories.
• Supports after sales clients and follows up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.