Fashion Advisor - Summer Support

Chanel; Laza; Presencial; EUR 22.000 - 34.000; Jornada completa

Descripción de la vacante

CHANEL in Spain seeks a Fashion Advisor to create a unique client experience at every visit, upholding the brand's values and image.

You will build long-lasting client relationships, promote omni-channel shopping, and ensure impeccable grooming and store presentation.

The role requires passion for fashion, strong client service, and the ability to convey CHANEL heritage to customers.

Formación

• Eagerness and willingness to take care of the client; retail experience is a plus.
• Selling skills and performance-driven for RTW
• Styling knowledge and ability to create RTW total look

Responsabilidades

• Build a tailor-made client experience using CHANEL rituals and building long-lasting relationships.
• Embrace omni-channel shopping trends and deliver a seamless client experience.
• Co-create stories with clients, blending brand culture with individual stories.
• Help clients develop their own style and propose alterations when needed.
• Handle client service requests and complexities with professionalism and calm.

Conocimientos

Interpersonal skills

Empathy

Listening skills

Curiosity

Problem solving

Enthusiasm and motivation

Storytelling

Team spirit

Ethics and integrity

Descripción del empleo

JOB PURPOSE

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment.

Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

KEY RESPONSIBILITIES

CHANEL Ambassador: the Fashion Advisor embodies the values of the Brand.

CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.

Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.

Respects the uniform and grooming guidelines at all times.

Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.

Experience creator: the Fashion Advisor surpasses client expectations.

Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.

Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients

Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them.

Help the client to develop their own style, and if needed propose alterations to be made

Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.

Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business

Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.

Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.

Team player: the Fashion Advisor acts interdependently and demonstrates team spirit

Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.

Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences

Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.

Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.

Participates in product stock replenishment and physical inventory of stocks.

EXPERIENCE AND QUALIFICATION

• Eagerness and willingness to take care of the client ; retail experience is a plus.
• Selling skills and performance-driven for RTW
• Styling knowledge and ability to create RTW total look

SOFT SKILLS AND ABILITIES

• Interpersonal skills, ability to establish emotional connection and build a relationship
• Empathy and listening skills
• Generosity and "art of caring"
• Curiosity, openness and eagerness to learn
• Problem solving and ability to deal with complexity and change
• Enthusiasm, energy and motivation
• Storytelling and ability to engage and inspire
• Team spirit, ethics and integrity
• Positive body language

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams.