Strategic Partner Success Specialist (English/Spanish)

Angel Aligner; Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A global service provider of clear aligner technology is seeking a Customer Support Specialist in Madrid. The role involves managing communication with strategic partners and ensuring service excellence. Candidates should have at least 2 years of experience in customer support, excellent interpersonal skills, and be fluent in English and Spanish. This position offers an opportunity to contribute to customer satisfaction and partnership success.

Formación

• At least 2 years of experience in customer support, account coordination, or partner management.
• Fluent in English and Spanish; additional languages are an advantage.
• Ability to handle multiple requests simultaneously.

Responsabilidades

• Manage day-to-day communication with strategic partners.
• Handle inquiries related to orders, products, and account management.
• Provide onboarding and training to stakeholders.

Conocimientos

Customer-centric mindset

Excellent interpersonal skills

Strong problem-solving abilities

Communication skills

Time management

Herramientas

CRM systems (Microsoft Dynamics preferred)

Descripción del empleo

A global service provider of clear aligner technology is seeking a Customer Support Specialist in Madrid. The role involves managing communication with strategic partners and ensuring service excellence. Candidates should have at least 2 years of experience in customer support, excellent interpersonal skills, and be fluent in English and Spanish. This position offers an opportunity to contribute to customer satisfaction and partnership success.