Strategic CSM, DACH Markets — Drive ROI with AI SaaS

Diffusely; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tech company in Barcelona is seeking a Customer Success Manager to enhance customer satisfaction and retention in the DACH market. The ideal candidate will drive onboarding, manage strategic accounts, and collaborate with internal teams to ensure clients achieve maximum value from the AI-powered platform. Native or fluent German along with strong experience in customer-facing roles is essential. This role offers competitive pay and opportunities for professional growth.

Formación

• Native or fluent German speaker with excellent English proficiency.
• 2+ years of experience in Customer Success or similar role.
• Experience managing B2B SaaS accounts.

Responsabilidades

• Guide new clients through onboarding.
• Manage strategic accounts across DACH.
• Collaborate with teams to resolve client issues.

Conocimientos

Customer Success

Account Management

Communication skills

Analytical mindset

Fluent German

Fluent English

Descripción del empleo

A leading tech company in Barcelona is seeking a Customer Success Manager to enhance customer satisfaction and retention in the DACH market. The ideal candidate will drive onboarding, manage strategic accounts, and collaborate with internal teams to ensure clients achieve maximum value from the AI-powered platform. Native or fluent German along with strong experience in customer-facing roles is essential. This role offers competitive pay and opportunities for professional growth.