Store Manager - Luxury Brand

LHH; Marbella; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A luxury retail company in Puerto Banús seeks a Boutique Manager to lead the team and ensure an exceptional client experience. This role requires strong leadership skills, a background in retail, and proficiency in CRM systems. The ideal candidate will have 7–10 years of retail experience and a passion for the luxury sector, working in a dynamic environment with high-value clientele.

Servicios

Fixed salary + variable compensation

Additional benefits

Formación

• 7–10 years of retail experience, preferably in fashion or luxury.
• Minimum 3 years in a boutique management or team leadership role.
• Strong commercial skills and ability to analyze KPIs.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Lead the luxury boutique in Puerto Banús to ensure an exceptional client experience.
• Recruit, train, and motivate the sales team.
• Achieve and exceed sales, margin, and profitability targets.
• Prepare sales and operational reports for management.

Conocimientos

Retail experience

Leadership

Communication

Commercial skills

Client orientation

Herramientas

CRM systems

Retail digital tools

Descripción del empleo

1. Role Objective

Lead the luxury boutique in Puerto Banús, ensuring an exceptional client experience, team development, and achievement of commercial and operational objectives.

2. Key Responsibilities

Team Leadership & Development

• Recruit, train, motivate, and develop the sales team.
• Set individual and team goals, monitor performance, and provide feedback.
• Foster a positive, high-standard work environment focused on luxury service and excellence.
• Identify training needs and promote continuous improvement.

Client Relationship Management

• Act as a brand ambassador, representing the boutique and the luxury universe.
• Build and maintain strong relationships with VIP and repeat clients.
• Implement clienteling and CRM strategies to enhance loyalty.
• Ensure the highest standards of service and client experience at all times.

Commercial & Operational Management

• Achieve and exceed sales, margin, and profitability targets.
• Analyze KPIs, identify opportunities, and develop action plans.
• Oversee visual merchandising and ensure the boutique reflects the brand’s image.
• Manage inventory, stock reception, and overall stock control.
• Ensure compliance with operational and administrative procedures.

Administration & Reporting

• Prepare sales and operational reports for regional or central management.
• Manage budgets, costs, and resource optimization.
• Ensure inventory integrity, security, and compliance with internal policies.

3. Profile & Requirements

• 7–10 years of retail experience, preferably in fashion or luxury.
• Minimum 3 years in a boutique management or team leadership role.
• Strong commercial skills and ability to analyze KPIs.
• Excellent leadership, communication, and team management skills.
• Proficient in CRM systems and retail digital tools.
• Fluent in English (additional languages are a plus)
• High client orientation, product sensitivity, and passion for the luxury sector.
• Ability to work in a dynamic environment with high-value clientele.

4. Key Competencies

• Inspirational leadership
• Results-oriented mindset
• Excellence in client service
• Commercial and strategic vision
• Strong organizational and time management skills
• Adaptability and proactive thinking
• Professionalism and discretion

5. Employment Terms

• Contract : Permanent.
• Compensation : Fixed salary + variable.
• Additional benefits.
• Location : Puerto Banús (Marbella).