Station Supervisor

JD.COM; O Chazo; Presencial; EUR 42.000 - 52.000; Jornada completa

Descripción de la vacante

JD Logistics is expanding its last‑mile network and seeks a hands-on Station Supervisor to direct daily shift operations within our delivery stations, ensuring accurate sortation, driver dispatch, and on-time delivery.

You will lead shift team leaders and sortation staff, coordinate with DSPs and couriers, and drive safety and compliance on the warehouse floor while meeting OTD, accuracy, and SLA targets.

Formación

• Supervisory experience in parcel delivery facilities.
• Experience with dispatch, sortation, and last‑mile operations preferred.
• English fluency is mandatory; Mandarin is a plus.

Responsabilidades

• Oversee daily station dispatch and sortation to meet OTD targets.
• Lead shift team leaders and sortation staff; coordinate with DSPs and couriers.
• Ensure safety, compliance, and correct handling of routes and parcels.
• Manage end-of-day reconciliation and issue resolution with partners.

Conocimientos

Delivery station supervision

Systems literacy

English fluency

Mandarin as a plus

Herramientas

Dispatch management applications

WMS/TMS tools

Routing software

Handheld barcode scanners

Descripción del empleo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is establishing direct last‑mile delivery capabilities and express station networks. We are seeking a hands‑on, high-energy Station Supervisor to direct daily shift operations within our delivery stations, ensuring flawless sortation, driver dispatch, and customer delivery execution.

The Mission & Core Scope

• The Mission: Supervise daily delivery station operations—including early‑morning linehaul intake, parcel sortation, route staging, DSP/driver dispatch, and evening debriefs—to guarantee maximum on‑time delivery (OTD) rates.
• The Scope: You will directly lead shift team leaders, sortation associates, and manage daily operational interactions with third‑party delivery service providers (DSPs) and independent couriers.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

1. On‑Time Delivery (OTD) Performance: Manage daily station dispatch to achieve corporate targets for delivery success rates and customer SLA compliance.
2. Sort & Stage Execution: Ensure high-speed, zero‑defect parcel sorting and route staging during early morning cycles, keeping route dispatch delays to zero.
3. Courier & DSP Fleet Coordination: Supervise daily driver check‑ins, load‑outs, route compliance, and end‑of‑day package reconciliation (undelivered parcel management).
4. Safety & Floor Compliance: Enforce strict warehouse floor safety, van yard traffic rules, and labor compliance during all shift operations.

Position Requirements

• Delivery Station / Last‑Mile Experience: Proven operational experience in a supervisory role within a parcel delivery station, express courier hub, cross‑dock facility, or last‑mile distribution node.
• Systems Literacy: Experience using dispatch management applications, WMS/TMS tools, routing software, and handheld barcode scanners.
• Language Proficiency: Professional fluency in English is mandatory; Mandarin proficiency is a strong plus.
• Operational Flexibility: High adaptability to work early morning, late evening, or rotational shift patterns required for fast‑paced last‑mile delivery cycles.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.