Specialist Technology Consultant

Tech Sales Jobs; La Coruña; A distancia; EUR 30.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will explain complex technical issues to healthcare professionals and collaborate with field service engineers to resolve escalated problems.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in Portuguese, English and Italian.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized, flexible, and able to multi-task and prioritize multiple assignments.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate required field service support.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and ownership of improvement projects.
• Ensure all documentation/system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• On-call availability 7AM-7PM CET; rotating among colleagues.

Conocimientos

Robotics/motion control

Analytical skills

Technical problem solving

Software troubleshooting

Communication (multilingual)

Educación

Biomedical/Electrical/Mechanical engineering

Descripción del empleo

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will.

+ Build a better future, amplifying your impact on the causes that matter to you and the world

+ Grow a career reflective of your passion and abilities

+ Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .

For updates on job applications, please go to the candidate login page and sign in to check your application status.

If you need assistance completing your application please email

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About the Role

Our client, a premier online styling platform serving clients across Spain and beyond, is seeking an exceptionally talented and creative Hair Stylist specializing in occasion hairstyles, particularly for weddings and special events. This is a fully remote role, meaning your primary interaction with clients will be through virtual consultations and digital platforms. You will be responsible for guiding clients through hairstyle selection, offering personalized advice based on their features, attire, and event type, and potentially providing detailed instructions or digital tutorials for self-styling or for them to share with their local stylists. The ideal candidate will have a deep understanding of current bridal and event hair trends, excellent communication skills, and the ability to translate complex styling techniques into clear, actionable advice delivered remotely. Join a forward-thinking company revolutionizing the beauty services industry from the comfort of your own location, serving clients from Almeríaand beyond.

Key Responsibilities

• Conduct comprehensive virtual consultations with clients seeking hairstyles for weddings and special events.
• Analyze client photos, event details, and personal style to recommend suitable hairstyles.
• Provide expert advice on hair preparation, products, and techniques for achieving specific looks.
• Create digital mood boards and visual guides for clients.
• Potentially develop step-by-step video tutorials for common occasion hairstyles.
• Offer remote guidance and support to clients or their chosen stylists on the day of the event.
• Stay consistently updated on global hair styling trends for formal occasions.
• Respond promptly and professionally to client inquiries via the online platform.
• Maintain a high level of client satisfaction through exceptional virtual service.

Requirements

• Extensive professional experience as a hairstylist specializing in occasion updos, braids, and formal styling.
• A strong portfolio showcasing a wide range of event and bridal hairstyles, preferably with high-quality digital submissions.
• Excellent understanding of hair textures, types, and suitability for different styles.
• Exceptional communication and presentation skills, particularly in a virtual setting.
• Proficiency with digital communication tools (video conferencing, messaging apps, email).
• Ability to provide clear, concise, and inspiring advice remotely.
• Strong self-motivation and time management skills to work independently.
• Must have reliable internet access and a suitable setup for virtual consultations.
• Fluency in Spanish is required.

Benefits

This is a remote, contractor position offering a competitive compensation structure based on consultations and services rendered. You will have the flexibility to set your own working hours and manage your workload from anywhere, making it ideal for those seeking work-life balance. Benefit from working with a growing online platform that connects you with a diverse national and international clientele. Gain valuable experience in providing virtual beauty consultations and be at the forefront of a digital transformation in the styling industry. This role offers significant autonomy and the opportunity to build a strong reputation based on your creative expertise.