Specialist CX (M/F/D)

dsm-firmenich; Barcelona; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

dsm-firmenich in Barcelona (Spain) or Grasse or Dax (France) is seeking a Senior Specialist CX to support order-to-cash processes, maintain customer data and build strong relationships with customers and internal teams.

You will monitor KPIs, provide regular reports, handle escalations, and contribute to continuous improvement while working in a bilingual environment with English as a primary language and optional French. This is a permanent contract with day shifts.

Formación

• Graduated in Business studies, Supply Chain or Economics.
• Minimum of 2 years’ job-related experience.
• Advanced level of English. French is nice to have.
• Absolute customer focus, excellent communication skills and team spirit.
• Pro-active, positive attitude, responsible and willing to learn.
• Knowledge of SAP is mandatory.

Responsabilidades

• Ensure an effective & efficient order-to-cash process.
• Keep customer requirements updated in our system.
• Build an intimate relationship with dsm-firmenich customers & internal stakeholders.
• Provide regular reports and information to stakeholders.
• Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary.
• Manage daily escalations & issues.
• Open, follow up customer’s non-conformities.

Conocimientos

Order management

Customer focus

Communication

Team spirit

Proactive attitude

English proficiency

Educación

Business studies

Supply Chain

Economics

Herramientas

SAP

Descripción del empleo

Job Title: Senior Specialist CX (M/F/D)

City, Country: This position can be performed from Barcelona (Spain) or Grasse (France) or Dax (France)

Work Schedule: Day shift

Term: Permanent contract

Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities.

With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams.

As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.

Your key responsibilities

• Ensure an effective & efficient order-to-cash process.
• Keep customer requirements updated in our system.
• Build an intimate relationship with dsm-firmenich customers & internal stakeholders.
• Provide regular reports and information to stakeholders.
• Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary.
• Manage daily escalations & issues.
• Open, follow up customer’s non-conformities.

We offer

• A chance to impact millions of consumers every day - sustainability embedded in all we do.
• A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll work on what’s next.
• Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters - it is essential to serve our customers well.

You bring

• Graduated in Business studies, Supply Chain or Economics.
• Minimum of 2 years’ job-related experience.
• You have an advanced level of English. French is nice to have.
• Absolute customer focus, excellent communication skills and team spirit.
• Pro-active, positive attitude, responsible and willing to learn.
• Knowledge of SAP is mandatory.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations - we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help - just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.